Technology Support Lead: Global Banking Ops & Incidents

JPMorgan Chase & Co.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in London is seeking a Technology Support Lead to guide technologist teams responsible for end-to-end service delivery for critical banking operations.

You will use critical thinking to oversee day-to-day maintenance, troubleshoot issues, and ensure a seamless user experience for internal clients and business partners. You will build strong relationships with stakeholders, anticipate problems, manage incidents, problems and changes, and drive improvements across global

Qualifications

• Experience troubleshooting and maintaining IT services.
• Experience with large-scale on-premises and cloud environments.
• Proficient in observability and monitoring tools.
• Familiar with ITIL processes and incident management.

Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Anticipate and mitigate problems prior to their occurrence.
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies and drive improvement of observability tools
• Escalate and communicate issues and solutions to business and tech stakeholders
• Lead incident, problem, and change management for full stack systems
• Drive Global Banking Service Improvement Initiatives within regions and locations
• Review Technology Roadmaps with local leadership
• Coordinate resources for 3rd Level Support for Escalations
• Build consensus between technical and business teams and resolve open issues

Skills

Troubleshooting

ITIL

Cloud & On-Prem

Observability

IT Troubleshooting

Stakeholder comms

Teamwork

Analytical thinking

MS Office tools

Tools

Word/Excel/PowerPoint

MS Teams

OneNote/OneDrive

Observability tools

Job description

JPMorgan Chase & Co. in London is seeking a Technology Support Lead to guide technologist teams responsible for end-to-end service delivery for critical banking operations.

You will use critical thinking to oversee day-to-day maintenance, troubleshoot issues, and ensure a seamless user experience for internal clients and business partners. You will build strong relationships with stakeholders, anticipate problems, manage incidents, problems and changes, and drive improvements across global