Technology Support Engineer

Allscreens Nationwide Ltd; Harrogate; On-site; GBP 28,000 - 34,000; Full time

Job summary

Allscreens Nationwide Ltd in the United Kingdom is seeking Technology Support Engineers to join our corporate IT team. You will deliver hands-on hardware, software, and licensing support to maximise productivity across community workplaces.

In this role you will implement and maintain IT assets, resolve incidents promptly, assist with physical setup of offices, and share knowledge to upskill colleagues on productivity tools and IT solutions, while adapting to a fast-paced environment.

Responsibilities

• Implement and maintain IT hardware, software, and licensing to meet agreed targets and deliver high-quality customer support.
• Provide local, on-site support for internal customers across community-based workplaces.
• Resolve IT incidents and queries promptly in varied and sometimes high-profile situations.
• Assist with physical tasks, such as moving IT hardware and setting up office spaces.
• Share knowledge and upskill colleagues on productivity tools and IT solutions to maximize business benefits.
• Adapt to a fast-paced environment, making calm and measured decisions under pressure.
• Work flexibly and collaboratively within a mobile team, demonstrating self-motivation and teamwork.
• Support customers through evolving technology landscapes, ensuring smooth adoption of new tools and systems.

Job description

The Technology Support Engineers sit within Technology Support which is a corporate wide service that aims to maximises the effective use of hardware (Laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies, and digital information systems.

In this role you will;

• Implement and maintain IT hardware, software, and licensing to meet agreed targets and deliver high-quality customer support.
• Provide local, on-site support for internal customers across community-based workplaces.
• Resolve IT incidents and queries promptly in varied and sometimes high-profile situations.
• Assist with physical tasks, such as moving IT hardware and setting up office spaces.
• Share knowledge and upskill colleagues on productivity tools and IT solutions to maximize business benefits.
• Adapt to a fast-paced environment, making calm and measured decisions under pressure.
• Work flexibly and collaboratively within a mobile team, demonstrating self-motivation and teamwork.
• Support customers through evolving technology landscapes, ensuring smooth adoption of new tools and systems.