Information Technology Support Engineer

Investigo; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Investigo is seeking an enthusiastic IT Support Coordinator to report to the Head of Technology within the Operations Team. This varied role offers exposure to multiple technology disciplines and opportunities across users, systems, projects, and vendors.

As part of the team you will provide day-to-day IT support, set up devices, manage accounts and licenses, liaise with MSPs, assist with procurement, support Microsoft 365, improve IT workflows, research emerging tech including AI, and

Qualifications

• Excellent organisational, prioritisation and communication skills.
• High level of attention to detail and a willingness to learn.
• Ability to multi-task and manage sensitive documents.

Responsibilities

• Providing day-to-day IT support to colleagues.
• Setting up and supporting laptops, mobile devices, user accounts, and technology services.
• Managing IT assets, software licenses, and technology inventories.
• Liaising with our Managed Service Provider (MSP) and other third-party technology suppliers.
• Assisting with technology procurement and vendor management.
• Supporting case management systems, document management systems, and Microsoft 365 services.
• Helping to create and improve IT workflows, processes, and documentation.
• Researching emerging technologies and carrying out market analysis on new platforms and solutions, including AI technologies.
• Supporting the evaluation, testing, and implementation of new technology solutions.
• Assisting with technology projects, system upgrades, and business improvement initiatives.
• Supporting client security questionnaires, RFIs, audits, and compliance activities.
• Contributing to cybersecurity awareness and technology best practices.

Skills

Organisational skills

Communication skills

Attention to detail

Teamwork

Tools

MS 365

Job description

You will be reporting to the Head of Technology, who is key member of the Operations Team. We are looking for an enthusiastic and proactive IT Support Coordinator who is passionate about technology and who is looking for a varied role where no two days are the same.

The successful candidate will have the opportunity to gain valuable experience across a broad range of technology disciplines, supporting users, systems, projects, vendors, and technology innovation.

Key responsibilities for this role:

• Providing day-to-day IT support to colleagues


• Setting up and supporting laptops, mobile devices, user accounts, and technology services.


• Managing IT assets, software licenses, and technology inventories.


• Liaising with our Managed Service Provider (MSP) and other third-party technology suppliers.


• Assisting with technology procurement and vendor management.


• Supporting case management systems, document management systems, and Microsoft 365 services.


• Helping to create and improve IT workflows, processes, and documentation.


• Researching emerging technologies and carrying out market analysis on new platforms and solutions, including AI technologies.


• Supporting the evaluation, testing, and implementation of new technology solutions.


• Assisting with technology projects, system upgrades, and business improvement initiatives.


• Supporting client security questionnaires, RFIs, audits, and compliance activities.


• Contributing to cybersecurity awareness and technology best practices.

Skills and Experience

• Excellent organisational, prioritisation and communication skills.


• High level of attention to detail and a willingness to learn.


• Ability to multi-task and manage sensitive documents


• A proactive, professional approach and ability to work to own initiatives to better support the Head of Technology


• The ability to build strong relationships with colleagues, suppliers, and external partners.