Technology Support Analyst

Forrest Recruitment Ltd.; Newcastle-under-Lyme; On-site; GBP 26,000 - 30,000; Full time

Job summary

Forrest Recruitment Ltd. is seeking a Technology Support Analyst to provide 1st Line IT support for a national organisation. You will troubleshoot hardware, software and connectivity issues, support Windows, Office 365 and Active Directory, and assist with IT upgrades and projects.

The role requires good customer service and a proactive approach to improving IT processes. Based in Newcastle-under-Lyme, the position offers a salary of £26,000–£30,000 depending on experience and is permanent,

Qualifications

• Entry-level IT support or helpdesk experience.
• Strong knowledge of Microsoft Windows and Office 365.
• Familiarity with Active Directory.
• Basic networking knowledge (LAN/WAN/Wi-Fi).
• Awareness of IT security practices (antivirus, backups, patches).

Responsibilities

• Provide 1st Line IT support to colleagues across the business.
• Troubleshoot hardware, software and connectivity issues.
• Support Microsoft Windows, Office 365 and Active Directory.
• Set up and maintain laptops, desktops and other IT equipment.
• Log, manage and resolve support requests within agreed timescales.
• Assist with system upgrades, installations and wider IT projects.
• Escalate more complex technical issues when required.
• Support IT security, backups, antivirus and system updates.

Skills

1st Line IT Support

Windows OS

Office 365

Active Directory

Networking basics

IT security basics

Tools

Windows

Office 365

Job description

Technology Support Analyst

Location: Newcastle-under-Lyme

Salary: £26,000 – £30,000 per annum, dependent on experience

Job Type: Permanent, Full-Time

The Opportunity

Forrest Recruitment are currently supporting a growing National organisation with the recruitment of a Technology Support Analyst to join their established technical team.

Working as part of the Technology Support team, you will provide 1st Line technical support to colleagues across the business, acting as the first point of contact for a wide range of technical queries and ensuring issues are resolved efficiently and professionally.

Key Responsibilities

• Provide 1st Line IT support to colleagues across the business.
• Troubleshoot hardware, software and connectivity issues.
• Support Microsoft Windows, Office 365 and Active Directory.
• Set up and maintain laptops, desktops and other IT equipment.
• Log, manage and resolve support requests within agreed timescales.
• Assist with system upgrades, installations and wider IT projects.
• Escalate more complex technical issues when required.
• Support IT security, backups, antivirus and system updates.
• Identify opportunities to improve IT processes and user experience.

About You

We are looking for someone who is passionate about technology and enjoys providing excellent customer service. You will ideally have:

• Previous experience in an entry-level IT support, helpdesk or service desk environment
• Strong working knowledge of Microsoft Windows and the Office 365 suite
• Familiarity with managing and supporting users through Active Directory
• Basic knowledge of networking, including LAN, WAN and Wi-Fi, with the ability to investigate connectivity issues
• Awareness of IT security practices, including antivirus protection, backups and software patching
• Confident communicator with the ability to build positive working relationships with colleagues and users.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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