Technology Support Analyst

US Law Support; London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading company in legal services is seeking a Technology Support Analyst in London. This full-time role involves providing technology support, managing IT projects, and collaborating with various stakeholders. Ideal candidates will have a degree and at least 5 years’ experience in IT, particularly within law firms. A competitive salary and benefits await the successful applicant.

Benefits

Benefits included after probation

Possibility of remote working

Qualifications

• 5+ years of relevant IT experience in a law firm or professional services.
• Degree-educated candidates preferred.
• Experience with IT policies and vendor engagement necessary.

Responsibilities

• Monitor IT Help Desk ticketing system and ensure timely issue resolution.
• Provide desk-side support and troubleshooting.
• Lead coordination for IT operational activities.

Skills

Advanced knowledge of Microsoft Office Suite

Troubleshooting hardware and software issues

Collaborating on projects

Education

Degree in a relevant field

Tools

Managed mobile devices

macOS

Job description

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US Law Support provided pay range

This range is provided by US Law Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from US Law Support

US Law Support are pleased to be recruiting for a brand-new Technology Support Analyst to work in the London office of an expanding US law firm.

This is a full-time, permanent position to provide technology customer support and leadership, as well as to assist with strategic projects.

Typical responsibilities will include:

• Monitoring the IT Help Desk ticketing system, to ensure that issues are resolved/escalated promptly.
• Providing desk-side technical support including troubleshooting hardware and software issues.
• Coordinating day-to-day operational IT activities including new hire set up, audio and video conference presentations, and office moves.
• Collaborating with office/IT management on projects such as infrastructure/network upgrades, power outages, office expansions and relocations, and AV implementations.
• Participating pre-pilots and reports findings.
• Remaining well-versed in firm and IT department technology policies.
• Making recommendations to add or change policies or procedures.
• Engaging with vendors.
• Managing local office IT asset inventory and equipment purchase requests for laptops, desktops and peripherals.
• Building effective working relationships and guiding/training junior team members.
• Participating in firm, regional and local projects.

This is an excellent opportunity for a seasoned IT professional to joining a thriving international team. A competitive salary of up to circa £60,000 is on offer, plus benefits and the possibility of 1-2 days remote working following the completion of a successful probation period.

Suitable applicants will be degree-educated and have gained 5+ years of relevant IT experience from within a law firm or professional services environment. Advanced knowledge of Microsoft Office Suite and managed mobile devices is crucial and experience with macOS is highly desirable.

Please do not delay in applying as the 2-stage interview process will shortly be commencing. Successful applicants will be contacted by US Law Support and provided with full details.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal and Information Technology

• Industries

  Legal Services and Professional Services

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