Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Maidstone; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading organization is seeking a Dynamics 365 Support Analyst with active SC Clearance for a 3-month remote contract. In this role, you will provide hands-on support in a live D365 Customer Service environment, help troubleshoot issues, and manage user permissions effectively.

Benefits

100% remote work

Contract is extendable

SC-cleared role boosts future prospects

Qualifications

• Experience supporting D365 Customer Service systems.
• Active SC Clearance is mandatory.
• 1st and 2nd line support experience required.

Responsibilities

• Triage tickets, identify defects and config issues.
• Handle user admin and set permissions.
• Communicate with tech and non-tech users.

Skills

D365 Customer Service

Ticketing environments

User admin

Troubleshooting

Job description

Social network you want to login/join with:

Dynamics 365 Support Analyst (SC Cleared), maidstone

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Client:

MS Talent

Location:

maidstone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects