Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Milton Keynes; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading remote-first organization is seeking a Dynamics 365 Support Analyst with active SC clearance. The role involves triaging tickets, resolving user issues, and managing D365 environments. This 3-month contract offers flexible remote work and is ideal for those seeking hands-on experience in a live system.

Benefits

100% remote work

Extendable contract

Experience boosts future contract prospects

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service.
• 1st and 2nd line support experience in D365.

Responsibilities

• Triaging tickets, identifying defects and configuration issues.
• Handling user administration, setting permissions, and troubleshooting problems.
• Communicating with both technical and non-technical users directly.

Skills

D365 Customer Service

User Admin

Troubleshooting

Ticketing Environment Support

Job description

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Client:

MS Talent

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects