Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Colchester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading remote-first organization is seeking a Dynamics 365 Support Analyst with active SC clearance. In this contract role, you will provide customer service support in a live Dynamics 365 environment, handling 1st and 2nd line support tasks. The position offers the flexibility of 100% remote work and the opportunity to enhance future contract prospects.

Benefits

100% remote

Extendable 3-month contract

Boosts future contract prospects

Qualifications

• Experience supporting D365 ticketing environments.
• Solid knowledge of D365 entities: Contact, Cases, Accounts.
• Strong hands-on experience with D365 Customer Service.

Responsibilities

• Triage tickets, identify defects and configuration issues.
• Handle user administration and set permissions.
• Solve user issues quickly and escalate to 3rd line when necessary.

Skills

D365 Customer Service

SC Clearance

1st Line Support

2nd Line Support

User Administration

Job description

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Dynamics 365 Support Analyst (SC Cleared), colchester

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Client:

MS Talent

Location:

colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects