Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Basingstoke; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading remote-first organization is seeking a Dynamics 365 Support Analyst for a hands-on contract role. This position offers the opportunity to work in a live D365 environment, involving triaging tickets, troubleshooting issues, and providing exceptional customer service. With strong demand for SC-cleared professionals, this role enhances future contract prospects while allowing for full remote flexibility.

Benefits

3-month contract, extendable

100% remote working

Enhances future contract prospects

Qualifications

• Active SC Clearance required.
• Strong hands-on experience with D365 Customer Service.
• Experience in D365 ticketing environments.

Responsibilities

• Triage tickets and identify defects and configuration issues.
• Handle user administration and set permissions.
• Troubleshoot problems and escalate to 3rd line support as needed.

Skills

D365 Customer Service

SC Clearance

1st Line Support

2nd Line Support

Job description

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Client:

MS Talent

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Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects