Technology Strategy & Digital Transformation Lead

Events Crew; Henstridge; On-site; GBP 90,000 - 120,000; Full time

Job summary

Events Crew is seeking a commercially focused Technology & Digital Transformation Manager to lead the design and delivery of a strategic technology roadmap across the business. You will modernise systems, streamline processes and drive measurable cost savings and scalability.

You will work directly with owners and operations to implement CRM, BI dashboards, automation, and AI-enabled solutions, ensuring secure, compliant delivery and strong stakeholder engagement.

Qualifications

• Experience implementing technology or leading digital transformation within a business.
• Strong understanding of business systems, CRM, databases and software integrations.
• Experience with automation, reporting and data analysis.
• Ability to understand operational challenges and translate them into technology solutions.
• Experience managing technology projects from concept through to delivery.
• Ability to work independently, prioritise projects and manage external suppliers.
• Strong communication skills and confidence working directly with senior management.
• A commercial mindset, focused on efficiency, profitability and measurable results.

Responsibilities

• Review existing business processes, software and systems.
• Identify manual, inefficient or duplicated processes that can be improved through technology.
• Develop and deliver a practical technology roadmap.
• Evaluate existing software solutions versus bespoke development.
• Work closely with management to ensure technology investment delivers measurable returns.
• Introduce or improve digital equipment hire and inventory management.
• Provide real‑time visibility of equipment availability, location and utilisation.
• Improve stock tracking, equipment movements, maintenance and returns.
• Develop a centralised system to manage events from enquiry through to completion.
• Integrate quotations, equipment bookings, transport, staffing and invoicing.
• Improve communication between office staff, warehouse teams, drivers and event crews.
• Introduce digital workflows, job sheets and event profitability reporting.
• Implement or enhance a CRM system to manage customers, enquiries and opportunities.
• Improve quotation speed, accuracy and conversion.
• Introduce automated customer follow‑ups and repeat‑booking reminders.
• Explore customer portals and online booking capabilities.
• Use customer data to identify new sales opportunities.
• Improve vehicle and delivery scheduling through technology.
• Introduce digital driver instructions, delivery tracking and proof of delivery.
• Explore route optimisation and vehicle utilisation.
• Improve workforce scheduling, timesheets and labour cost reporting.
• Connect transport and workforce costs to individual events.
• Develop management dashboards showing key operational and financial performance.
• Provide visibility of revenue, gross profit and profitability by event.
• Track equipment utilisation, transport costs and workforce productivity.
• Automate reporting and reduce reliance on spreadsheets.
• Help management make better decisions using accurate, timely data.
• Identify practical opportunities to introduce AI across the business.
• Automate repetitive administration and customer communications.
• Explore AI‑assisted quoting, document processing and reporting.
• Use historical information to improve planning and forecasting.
• Ensure appropriate security, data protection and human oversight.
• Research, select and implement suitable software platforms.
• Manage relationships with external developers, consultants and technology providers.
• Oversee system integrations, testing and implementation.
• Maintain appropriate cybersecurity, access controls and data protection.
• Train and support employees to ensure new systems are successfully adopted.

Skills

Digital Transformation

CRM & Databases

Automation & Data

Project Leadership

Supplier Management

Stakeholder Communication

Commercial Mindset

Independent Working

Tools

Power BI

Power Automate

HubSpot

API Integrations

Cloud-based Apps

Job description

Events Crew is seeking a commercially focused Technology & Digital Transformation Manager to lead the design and delivery of a strategic technology roadmap across the business. You will modernise systems, streamline processes and drive measurable cost savings and scalability.

You will work directly with owners and operations to implement CRM, BI dashboards, automation, and AI-enabled solutions, ensuring secure, compliant delivery and strong stakeholder engagement.