Technology Operations Supervisor

McHale Komatsu; Redditch; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Company pension scheme

Up to 27 days’ holiday

Ongoing product and technical training

Career progression into management

Exposure to latest construction tech

Supportive and collaborative working环境

Job summary

McHale Komatsu seeks an experienced Technology Operations Supervisor to lead the day-to-day activities of our Construction Technology Department and help grow our integrated technology offering across the UK. You will manage Special Applications and Field Support Engineers, coordinating installations, commissioning and customer support with a strong focus on quality and safety.

You will work closely with customers, manufacturers and internal teams, providing technical leadership and planning

Qualifications

• Experience with construction technology or machine-control systems.
• Strong knowledge of earthmoving and construction machinery.
• Experience installing, commissioning or supporting technology systems.
• Excellent fault-finding and diagnostic skills.
• Experience leading, supervising or mentoring engineers.
• Strong planning and organisational skills.

Responsibilities

• Supervise and support the Special Applications and Field Support Engineering team.
• Coordinate nationwide technical and customer support.
• Plan and oversee installations, commissioning and machine handovers.
• Ensure work meets company quality standards and manufacturer specifications.
• Provide technical leadership and escalation support.
• Develop installation procedures and best‑practice guidance.
• Coordinate engineer training, development and manufacturer accreditation.
• Work with Product Support, Aftersales and other teams to deliver complete technology solutions.
• Support demonstrations, customer trials and product launches.
• Maintain relationships with suppliers and OEM partners.
• Support the wider Field Service team with Komatsu equipment servicing and repairs when specialist installation work is not required.
• Travel nationally to support customers and our depot network.

Skills

Construction technology experience

Earthmoving machinery knowledge

Installation/commissioning support

Fault finding & diagnostics

Engineering team leadership

Planning and organisation

UK driving licence

Willingness to travel nationally

Job description

Location: UK-wide, with national travel required

Reporting into: Redditch Head Office

WHO ARE MCHALE KOMATSU?

McHale Komatsu is one of the UK’s leading construction equipment distributors. We supply innovative machinery and technology, including Intelligent Machine Control (iMC), Smart Construction solutions and Hybrid Excavators, helping customers improve productivity, efficiency and environmental performance.

Our people are at the heart of our business. We offer talented and ambitious individuals the opportunity to develop long‑term careers within a respected and growing organisation known for quality, innovation and excellent customer support.

We’re looking for an experienced Technology Operations Supervisor to lead the day‑to‑day activities of our Construction Technology Department and help grow our integrated technology offering.

THE ROLE

You’ll lead and support our Special Applications and Field Support Engineers, overseeing technology installations within our depots and providing technical support to customers across the UK.

You’ll ensure systems are installed, commissioned and supported to the highest standards. Working closely with customers, manufacturers and internal teams, you’ll combine technical expertise with team leadership, planning and customer support.

KEY RESPONSIBILITIES

• Supervise and support the Special Applications and Field Support Engineering team.
• Coordinate nationwide technical and customer support.
• Plan and oversee installations, commissioning and machine handovers.
• Ensure work meets company quality standards and manufacturer specifications.
• Provide technical leadership and escalation support.
• Develop installation procedures and best‑practice guidance.
• Coordinate engineer training, development and manufacturer accreditation.
• Work with Product Support, Aftersales and other teams to deliver complete technology solutions.
• Support demonstrations, customer trials and product launches.
• Maintain relationships with suppliers and OEM partners.
• Support the wider Field Service team with Komatsu equipment servicing and repairs when specialist installation work is not required.
• Travel nationally to support customers and our depot network.

OUR TECHNOLOGY PORTFOLIO

You’ll oversee the installation and support of technology including:

• Komatsu Smart Construction and Smart Construction 3DMG
• Intelligent Machine Control excavators and dozers
• Leica, Trimble and Topcon machine‑control systems
• Engcon, Steelwrist and Rototilt tiltrotators
• X‑Watch and Safety Shield systems
• Height, slew and Rated Capacity Indicator systems

ABOUT YOU

You’ll ideally have:

• Experience with construction technology or machine‑control systems.
• Strong knowledge of earthmoving and construction machinery.
• Experience installing, commissioning or supporting technology systems.
• Excellent fault‑finding and diagnostic skills.
• Experience leading, supervising or mentoring engineers.
• Strong planning and organisational skills.
• A full UK driving licence.
• Flexibility to travel nationally, including occasional overnight stays.

Knowledge of Komatsu iMC, Leica, Trimble, Topcon, tiltrotators, construction safety systems, CAN Bus, hydraulics or electrical systems would be beneficial.

WHAT WE CAN OFFER YOU

• Competitive salary
• Company vehicle
• Company pension scheme
• Up to 27 days’ holiday, plus Christmas shutdown
• Ongoing product and technical training
• Career progression into management
• The opportunity to work with the latest construction technology
• A supportive and collaborative working environment
• A key leadership role within a leading UK construction equipment distributor
• The opportunity to lead and develop a specialist engineering team

If you’re passionate about construction technology and heavy equipment and want to play a leading role within an innovative and growing business, we’d love to hear from you.