Machine Control Application Engineer

GAP Group Limited; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

GAP Group Limited is seeking a Technical Support Engineer to deliver expert on-site and remote support for our Machine Control products and engineering software across the UK. You will participate in installations, calibrations, training, and customer demonstrations while building strong customer relationships.

This hands-on role requires problem-solving, field travel across the UK, and collaboration with internal teams to ensure customers get maximum value from our technology.

Qualifications

• Experience with Machine Control equipment and related software.
• Knowledge of digital modelling, earthworks or road construction.
• Strong problem-solving abilities and diagnosis skills with technical issues.
• Excellent communication and customer service skills; ability to manage multiple priorities.

Responsibilities

• Provide on-site and remote expert technical support to customers.
• Install, commission, calibrate, and maintain Machine Control equipment and software.
• Deliver product demonstrations and technical training to customers and internal teams.
• Assist customers with data transfer workflows and Machine Control applications for earthworks and construction projects.
• Collaborate with Depot Managers and Sales Team to resolve issues and support customer service excellence.

Skills

Machine Control

Digital Modelling

Earthworks & Road Construction

Troubleshooting & Problem-solving

Customer Communication

Tools

Machine Control Software

Job description

Are you experienced in Machine Control technology and passionate about delivering exceptional technical support? We're looking for a Technical Support Engineer to join our growing Survey & Safety division.

Working as part of our Technical Support Team, you'll provide expert support across our range of Machine Control products and engineering software, helping customers and colleagues get the very best from our technology. This is a hands‑on role that combines technical expertise, customer interaction, training, demonstrations, and site‑based support.

From assisting with equipment installations and calibrations to delivering customer training and technical advice, you'll play a key role in supporting projects across the UK. If you enjoy problem‑solving, working with cutting‑edge technology, and building strong customer relationships, this could be the perfect opportunity for you.

Please note: Regular travel throughout the UK will be required, including overnight stays when necessary. The role can be based in Scotland or the North of England, with travel to customer sites, GAP depots, and projects across the UK.

What You’ll Be Doing

• Providing expert technical support, troubleshooting, and engineering advice to customers remotely and on‑site
• Installing, commissioning, calibrating, and maintaining Machine Control equipment and software
• Delivering product demonstrations and technical training to customers and internal teams
• Supporting customers with digital models, data transfer workflows, and Machine Control applications within earthworks and construction projects
• Working closely with Depot Managers and the Sales Team to identify opportunities, resolve technical issues, and deliver outstanding customer service

What You’ll Bring

• Experience working with Machine Control equipment, associated software, and construction technology solutions
• Knowledge of digital modelling, earthworks, road construction, or related engineering applications
• Strong problem‑solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication, customer service, and organisational skills, with the ability to manage multiple priorities
• A full UK driving licence, willingness to travel extensively across the UK, and the ability to work independently and as part of a wider team

About Us

About GAP and What We Offer

You’ll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Pumps, Power and Environmental, and Event Services.

As a family‑run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long‑term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you – from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands‑on or customer‑focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you!

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.