Technology Operations Analyst

HCLTech; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

HCLTech in the United Kingdom is seeking a Technology Operations Analyst on a fixed-term contract in Birmingham. This role sits in our Operations Management team and involves ensuring patch governance, platform stability, and compliance across IT services.

The successful candidate will bring 9+ years in operations management, strong ITIL, governance, patch management, risk management skills, and an automation mindset.

Qualifications

• 9+ years of experience in operations management.
• We require technical skills in ITIL, governance, patch management, and risk management.
• Enterprise-scale operations experience preferred.
• Stakeholder management experience preferred.
• Automation mindset preferred.
• Strong analytical and problem-solving capabilities.

Responsibilities

• We will operate patch governance processes, KPI reporting, and audit remediation.
• We will drive platform stability, security, and compliance objectives.
• We will execute patching, upgrades, vulnerability remediation, and validation activities.
• We will collaborate with engineering, operations, security, and business stakeholders.
• We will support governance, reporting, audit readiness, and continuous improvement.
• We will implement automation and operational best practices where applicable.

Skills

ITIL

Governance

Patch management

Risk management

Enterprise-scale operations

Stakeholder management

Automation mindset

Analytical

Problem-solving

Tools

ITIL

AI

Cloud

Spark

Security

Support

Job description

Salary: £30,000 - 50,000 per year

Requirements:

• We require 9+ years of experience in operations management.
• We require technical skills in ITIL, governance, patch management, and risk management.
• We prefer enterprise-scale operations experience.
• We prefer stakeholder management experience.
• We prefer an automation mindset.
• We prefer strong analytical and problem-solving capabilities.

Responsibilities:

• We will operate patch governance processes, KPI reporting, and audit remediation.
• We will drive platform stability, security, and compliance objectives.
• We will execute patching, upgrades, vulnerability remediation, and validation activities.
• We will collaborate with engineering, operations, security, and business stakeholders.
• We will support governance, reporting, audit readiness, and continuous improvement.
• We will implement automation and operational best practices where applicable.

Technologies:

• AI
• Cloud
• Support
• ITIL
• Security
• Spark

More:

We are a $13+ billion global technology company with more than 224,000 people across 60 countries, delivering capabilities in digital, engineering, cloud, and AI through a broad portfolio of technology services and products. We are a globally recognized leader in the tech and IT industry, with a startup mindset and an idea-first culture that drives innovation and impact. This is a Technology Operations Analyst role based in Birmingham, UK, working in a hybrid mode with 3 days in the office. This is a fixed-term contract opportunity in our Operations Management area.

last updated 36 week of 2026