Technology Operations Analyst

HCL Technologies; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

HCL Technologies, Birmingham, UK, is seeking a Technology Operations Analyst to support patch governance, KPI reporting, and audit remediation within a hybrid, fixed-term role. The candidate will drive platform stability, security and compliance objectives and collaborate with engineering, operations, security and business stakeholders.

Required experience is 9+ years, with a strong background in ITIL, governance, patch management and risk management.

Qualifications

• ITIL and governance experience within IT operations.
• Patch management and risk remediation knowledge.
• Excellent collaboration with security and engineering teams.

Responsibilities

• Operate patch governance processes, KPI reporting and audit remediation.
• Drive platform stability, security and compliance objectives.
• Execute patching, upgrades, vulnerability remediation and validation activities.
• Collaborate with engineering, operations, security and business stakeholders.
• Support governance, reporting, audit readiness and continuous improvement.

Skills

ITIL

Governance

Patch Management

Risk Management

Job description

Technology Operations Analyst

2026-09-03T00:00:00

birmingham (aston),midlands

GB

Any

2026-10-01T18:09:37.937

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments -no matter how big or small -can be traced back to an idea's single spark. It enables us not just to pull off game-changing feats after game-changing feats but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com

Job Title: Technology Operations Analyst

Location: Birmingham, UK Hybrid Mode - 3 days work from office This is Fixed term contract role

Required Experience - 9+ years

Area: Operations Management

Role Summary

Operate patch governance processes, KPI reporting and audit remediation.

Key Responsibilities

• Drive platform stability, security and compliance objectives.
• Execute patching, upgrades, vulnerability remediation and validation activities.
• Collaborate with engineering, operations, security and business stakeholders.
• Support governance, reporting, audit readiness and continuous improvement.
• Implement automation and operational best practices where applicable.

Technical Skills

• ITIL, Governance, Patch Management, Risk Management

Preferred Skills

• Enterprise-scale operations experience, stakeholder management, automation mindset, strong analytical and problem-solving capabilities.

#s1-Gen

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments -no matter how big or small -can be traced back to an idea's single spark.It's that spark -that inner drive -that sets our people apart from our competitors. It enables us not just to pull a game-changing feat after game-changing feat but to better our world in process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled. To learn more... Job Title: Technology Operations AnalystLocation: Birmingham, UKHybrid Mode -3 days work from officeThis is Fixed term contract role Required Experience -9+ yearsArea: Operations Management Role SummaryOperate patch governance processes, KPI reporting and audit remediation.Key ResponsibilitiesDrive platform stability, security and compliance objectives.Execute patching, upgrades, vulnerability remediation and validation activities.Collaborate with engineering, operations, security and business stakeholders.Support governance, reporting, audit readiness and continuous improvement.Implement automation and operational best practices where applicable. Technical Skills : ITIL, Governance, Patch Management, Risk ManagementPreferred Skills :Enterprise-scale operations experience, stakeholder management, automation mindset, strong analytical and problem-solving capabilities.