Technology Infrastructure Engineer

JD; Bury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a self-motivated IT administrator to manage server and cloud infrastructures. This role involves daily administration, incident response, and technical project work, requiring strong problem-solving skills and a proactive approach to system improvements.

Qualifications

• Strong understanding of complex technical environments.
• Experience managing Windows Server and cloud services.
• Excellent communication and problem-solving skills.

Responsibilities

• Perform day-to-day server administration tasks.
• Respond to critical incidents and service requests.
• Manage cloud-based administration and troubleshooting.

Skills

Active Directory

Windows Server

Microsoft 365

VMWare vSphere

Networking concepts

Server and storage hardware

Analytical skills

ITIL processes

Job description

Role Overview

We are looking for someone with a logical, passionate mindset to join our growing and exciting business.

In this role, you will act as an escalation point for the Service Desk on infrastructure-related incidents and perform day-to-day administration of all infrastructure-related systems.

What you'll be doing

1. Performing day-to-day server administration tasks.
2. Responding to critical incidents and standard service requests.
3. Completing technical project work on systems such as server and storage hardware, Active Directory, VMWare vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
4. Establishing and maintaining effective relationships with business users and IT teams.
5. Performing routine maintenance tasks on IT systems, including applying patches and configuration changes.
6. Undertaking day-to-day Windows Server, Active Directory, and VMWare vSphere administration tasks.
7. Carrying out cloud-based administration and troubleshooting in GCP, Microsoft 365, and Microsoft Azure.
8. Taking technical responsibility for small projects as allocated by the line manager.
9. Assisting with technical tasks on larger projects involving IT infrastructure changes or provisioning.
10. Updating technical documentation to enable the IT Service Desk to resolve incidents more efficiently.

What We're looking for

1. Self-motivated individuals with a strong understanding of complex technical environments and technologies.
2. Ability to effectively problem-solve and drive incidents to resolution.
3. Excellent written and verbal communication skills.
4. Proactive attitude with a focus on improving systems to enhance performance and reduce support incidents.
5. Ability to share ideas and identify areas for improvement.

Skills

• In-depth knowledge of Active Directory, including Group Policy.
• Experience managing a Windows Server estate (2012 R2+).
• Experience supporting Microsoft 365.
• Experience administering VMWare vSphere (7.0+).
• Good understanding of networking concepts including DNS and DHCP.
• Experience supporting server and storage hardware, preferably HPE.
• Strong analytical skills for quick and accurate problem response.
• Experience working within an ITIL environment, understanding end-to-end processes across the organization.