Technology Enabled Care (TEC) Delivery & Development Practitioner

Hoople Group; Hereford; Hybrid; GBP 33,000 - 38,000; Full time

Benefits offered by this job

LGPS

Career progression

Annual leave 31 days

Flexible working

EAP

Professional membership fees

Retail & discounts

Job summary

Herefordshire Council is seeking a Technology Enabled Care (TEC) Delivery & Development Practitioner to join our TEC service in Hereford. The role blends hands-on assessment and installation with service development, with agile working and travel across Herefordshire.

You will install and configure telecare and TEC equipment in people’s homes, carry out strengths-based assessments and help extend our assess-and-install model using remote monitoring to inform care decisions.

Qualifications

• Hands-on experience installing telecare and TEC equipment in customers' homes.
• Experience with daily activity monitoring systems and related tech.
• Ability to assess needs, risks and outcomes in health/social care settings.

Responsibilities

• Manage referrals and complete strengths-based TEC assessments.
• Install, configure, test and fault-find telecare and TEC products.
• Set up and review daily activity monitoring, interpreting data.
• Contribute to equipment evaluation and service improvements.

Skills

Telecare installation

Remote monitoring

Strengths-based assessment

People-centred approach

Tools

Telecare devices

Daily activity monitoring

Environmental sensors

Job description

Job Title: Technology Enabled Care (TEC) Delivery & Development Practitioner

Hours: 37 hours per week

Salary: HC07 £33,119 – £37,563 per annum

Contract: Fixed-term for 18 months

Location: Plough Lane, Hereford, with agile working and travel across Herefordshire

Closing date: 06/10/26

Interview date: To be confirmed

Introduction

Technology Enabled Care (TEC) can help people remain independent, safe and connected by using the right technology around their strengths, routines and outcomes. Herefordshire Council is continuing to develop its TECS service from a traditional, reactive telecare offer into a more proactive, preventative and evidence-led service across Adult Social Care and health pathways.

The Role

We are looking for an experienced, practical, person-centred and digitally confident practitioner to join our Technology Enabled Care Service.

This is a hands‑on assessment and installation role combining frontline delivery with service development. Applicants must already have practical experience of independently installing, configuring, testing and demonstrating a wide range of telecare and Technology Enabled Care (TEC) equipment in people’s homes. This must include experience of both traditional telecare products and wider proactive technology, including daily activity monitoring systems. You will assess people over the phone, in their own homes and in other community settings, identify appropriate solutions and review whether the technology is achieving the agreed outcomes. You will also help us extend our ‘assess and install’ model and use remote and proactive monitoring to inform care and support decisions.

What will you be doing?

You will manage referrals and complete strengths‑based TEC assessments, working with adults, carers and professionals to understand what matters to the person, the risks they face and the outcomes they want to achieve. You will independently select, configure, install, pair, test, fault‑find and explain a broad range of telecare, assistive technology, environmental safety and remote monitoring solutions. This will include linked and standalone alarms, personal triggers and falls technology, property and environmental sensors, occupancy and exit monitoring, and daily activity monitoring systems.

You will set up and review daily activity monitoring, interpret the information produced and present clear evidence of changes in routines, risks or needs. You will record outcomes such as improved independence and safety, support for carers, reduced or avoided care, prevention of escalation and support for hospital discharge or reablement. You will also contribute to equipment evaluation, pilot projects, training, stock oversight and continued improvement of the service.

About You

Practical telecare and TEC installation experience is an essential requirement for this role. You must be able to demonstrate recent hands‑on experience of installing equipment safely in people’s homes across a wide range of products, including daily activity monitoring. You must also understand how technology can support person‑centred outcomes rather than simply providing equipment. You will be:

• Experienced in assessing needs, risks and desired outcomes within a health, social care, housing, reablement or community setting.
• Able to demonstrate proven experience of independently installing, configuring, testing, fault‑finding and demonstrating a wide range of telecare and TEC products, including daily activity monitoring systems.
• Experienced in interpreting daily activity and other monitoring information, identifying concerns or trends and communicating findings clearly.
• A strong communicator who can build trust with adults, carers, colleagues, providers and partner organisations.
• Organised, able to manage a varied field‑based caseload and comfortable working independently as well as within a multidisciplinary team.
• Committed to safeguarding, dignity, choice, equality and the responsible use of personal information.

We Offer

• Salary range of £33,119 – £37,563 per annum
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job‑sharing, part‑time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world‑class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.

Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.

Don’t meet all parts of the job description?

Herefordshire Council is committed to a diverse and inclusive workplace that reflects the communities of Herefordshire. You do not need to have worked with every brand or individual product in our current TEC offer. However, applicants must meet the essential requirement for practical, hands‑on experience of installing a broad range of telecare and TEC equipment, including daily activity monitoring. Role‑specific training will be provided to support the successful candidate with our particular products, systems and procedures.

Reasonable Adjustments

If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.