Technology Enabled Care Officer

WILTSHIRE COUNCIL; Broxmore Park; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Wiltshire Council is recruiting a TEC Officer to work with customers and families to design personalised support plans and assess care needs. You will provide TEC equipment and guide users in its use, while collaborating with health professionals and local partners to achieve the best outcomes.

The role involves travel to people’s homes, a hybrid working model with on-site and community-based responsibilities, and requires strong communication and safeguarding awareness.

Qualifications

• Experience in a health or social care setting.
• Strong communication skills.
• Ability to manage your own caseload.

Responsibilities

• Assess and review care needs and design personalised support plans.
• Provide TEC equipment and guide users in its use.
• Travel to people’s homes or other settings.
• Collaborate with health professionals, voluntary organisations, and other partners.

Skills

Communication skills

Caseload management

Problem-solving

Education

Level 4 Health & Social Care (ideal)

Job description

As a TEC Officer, you'll work directly with customers and their families to understand their needs and design personalised support plans. You'll assess and review care needs, provide TEC equipment, and guide people in using it confidently. You'll also work closely with health professionals, voluntary organisations, and other partners to ensure the best outcomes for those you support., We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

We're looking for a passionate and proactive individual to join our NEW Technology Enabled Care (TEC) team.

This is a rewarding opportunity to help people live more independently by using innovative digital solutions like sensors, pendants, and smart hubs., You'll need experience in a health or social care setting, strong communication skills, and the ability to manage your own caseload. A Level 4 qualification in Health and Social Care is ideal, but if you're committed to working towards it, we'd still love to hear from you.

This role involves travel, so you'll need to be comfortable visiting people in their homes or other settings. You'll also need to be confident using digital systems and understand the importance of safeguarding and data protection.

If you're someone who enjoys problem-solving, values independence, and wants to make a real difference in people's lives, we'd love to hear from you.

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Lorraine Janes, Team Manager, at .