Technology Enabled Care Officer

Wiltshire Council; Trowbridge; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Wiltshire Council is seeking a proactive TEC Officer to join the NEW Technology Enabled Care team. Help people live independently using sensors, pendants and smart hubs, and design personalised support plans for customers and families.

You’ll assess care needs, provide TEC equipment, and guide users, while collaborating with health professionals and partners to secure the best outcomes. Travel to client sites is required.

Qualifications

• Experience in health or social care setting.
• Strong communication skills.
• Ability to manage own caseload.
• Willing to travel to clients' homes and other settings.

Responsibilities

• Design personalised support plans based on assessed needs.
• Assess and review care needs and TEC equipment requirements.
• Provide TEC equipment and train users to use it confidently.
• Collaborate with health professionals and partners to achieve best outcomes.

Skills

Communication skills

Health and social care experience

Education

Level 4 Health and Social Care

Job description

Salary:£32,578 - £34,811 per annum

Hours per week:37 hours

Temporary/Fixed term:14 months

Interview date:To be confirmed upon shortlisting

We’re looking for a passionate and proactive individual to join our NEW Technology Enabled Care (TEC) team.

This is a rewarding opportunity to help people live more independently by using innovative digital solutions like sensors, pendants, and smart hubs.

As a TEC Officer, you’ll work directly with customers and their families to understand their needs and design personalised support plans. You’ll assess and review care needs, provide TEC equipment, and guide people in using it confidently. You’ll also work closely with health professionals, voluntary organisations, and other partners to ensure the best outcomes for those you support.

You’ll need experience in a health or social care setting, strong communication skills, and the ability to manage your own caseload. A Level 4 qualification in Health and Social Care is ideal, but if you’re committed to working towards it, we’d still love to hear from you.

This role involves travel, so you’ll need to be comfortable visiting people in their homes or other settings. You’ll also need to be confident using digital systems and understand the importance of safeguarding and data protection.

If you’re someone who enjoys problem-solving, values independence, and wants to make a real difference in people’s lives, we’d love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer - facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Lorraine Janes, Team Manager, at [e-mail].

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.