Technology Enabled Care Advisor — Remote Support

Livity Life Ltd; Worcester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave (incl bank bank?)

Employee benefits

Job summary

Livity Life Ltd is seeking a dedicated TEC support officer to provide first point of contact for individuals using Technology Enabled Care devices. You will ensure safety, wellbeing and independence by following care plans and coordinating with health professionals where needed.

You will manage remote care, document interactions, and escalate issues per TSA guidelines, contributing to a safe and supportive TEC environment.

Qualifications

• GCSEs including English or equivalent.
• Healthcare sector knowledge is beneficial.
• Able to work independently and as part of a team.

Responsibilities

• Answer calls within SLA times and update care records after each interaction.
• Carry out wellbeing and scheduled service user calls.
• Provide care and support in line with individual needs and plans.

Skills

Communication skills

Teamwork

Microsoft Office

Initiative

Adaptability

Customer service

Education

GCSEs including English

Tools

MS Office

Job description

Livity Life Ltd is seeking a dedicated TEC support officer to provide first point of contact for individuals using Technology Enabled Care devices. You will ensure safety, wellbeing and independence by following care plans and coordinating with health professionals where needed.

You will manage remote care, document interactions, and escalate issues per TSA guidelines, contributing to a safe and supportive TEC environment.