Technology Delivery Manager

Financialombudsman; London; Hybrid; GBP 65,000 - 72,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Financial Ombudsman Service in London is seeking a Technical Delivery Manager to coordinate end-to-end technology change across infrastructure, architecture, and service delivery. You will align stakeholders, governance, and delivery plans from design through live operation in a hybrid work environment.

The role focuses on delivering safe, high-quality changes with clear ownership, dependencies and risk management, while supporting continuous improvement and knowledge transfer.

Qualifications

• Experience coordinating complex technology change across multiple technical, operational and business teams.
• Excellent stakeholder management and communication skills, translating technical delivery for non-technical stakeholders.
• Experience across Agile, Waterfall or hybrid delivery approaches.

Responsibilities

• Coordinate Technology Change Delivery - Engage stakeholders from outset, coordinating activity across multiple teams to ensure end-to-end delivery.
• Provide Delivery Assurance and Governance - Manage dependencies, resources and decisions with risk oversight.
• Lead Service Transition and Operational Readiness - Plan live operation readiness, support models, documentation and warranty activities.

Skills

Stakeholder management

Technical delivery coordination

Communication skills

Agile/Waterfall/hybrid delivery

Cross-functional collaboration

Job description

Looking for a new challenge?

Technical Delivery Manager

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.

We're not just hiring - we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Permanent

Working hours: 35 hours per week is full time.

Salary: £65,000 - £72,000 depending on skills and experience

Location: London

Reporting to: Technology Delivery and Enablement Manager

By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

The purpose of this role is to provide end-to-end coordination and assurance for technology change, ensuring the right people, plans, governance and support arrangements are in place from the outset through to implementation and transition into live service.

You will work across infrastructure, architecture, service delivery, application management and engineering, bringing together the technology activity needed to deliver change safely and effectively. You will ensure technical, testing, service and operational requirements are identified early, with clear ownership, dependencies and delivery plans in place.

You will act as a critical link between technology teams and wider stakeholders, including product owners, business owners, project and change managers, and third-party suppliers. You will maintain alignment throughout delivery, facilitate timely decisions and ensure risks or issues are addressed at the appropriate stage.

A key focus of the role is ensuring that change is designed and delivered with its future operation in mind. You will coordinate business readiness and service transition, ensuring service ownership, support models, resources, documentation, knowledge transfer and warranty arrangements are in place before change moves into business-as-usual operation.

What You'll Do:

• Coordinate Technology Change Delivery - Engage the right technology, business and delivery stakeholders from the outset, coordinating activity across infrastructure, architecture, engineering, service delivery, application management, security, testing and support teams to ensure successful end-to-end delivery.
• Provide Delivery Assurance and Governance - Ensure requirements, dependencies, resources and responsibilities are clearly understood and managed, maintaining oversight of risks, issues and decisions while supporting appropriate technical, project, architecture and change governance.
• Lead Service Transition and Operational Readiness - Ensure services are ready for live operation through effective service transition planning, including support models, documentation, knowledge transfer, implementation, warranty support and post-implementation review activities to drive continuous improvement.

To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:

Minimum Criteria -

• Experience Coordinating complex technology change across multiple technical, operational and business teams.
• Excellent stakeholder management and communication skills, including the ability to translate technical delivery information into clear updates for non-technical and senior stakeholders. Working collaboratively with product owners, business owners, project and change managers, technical specialists, operational teams and third-party suppliers.
• Working across technology disciplines such as infrastructure, architecture, engineering, application management, security, testing and service delivery.
• Understanding the end-to-end technology change lifecycle, from early engagement and design through to implementation, warranty and business-as-usual handover.
• Coordinating service transition and operational readiness for new or changed technology services.
• Managing complex risks, dependencies, decisions, resource constraints and competing delivery priorities.
• Experience working across Agile, Waterfall or hybrid delivery approaches.

It would also be nice for you to have

While not essential, knowledge of IT service management practices and experience across cloud, infrastructure, application, integration or digital service environments would be beneficial.

Why You'll Love Working With Us:

We are a values led organisation