Technology Delivery & Change Manager

PSD Group; City Of London; On-site; GBP 85,000 - 110,000; Full time

Job summary

PSD Group is seeking a Technology Delivery & Change Manager to lead the bank's technology change agenda and establish a robust Change Management capability. The role collaborates with CTO, tech leadership, Risk and Security to ensure safe, efficient production changes in line with ITIL best practice.

You will own IT Change Management processes, governance, and delivery across multiple technology initiatives, driving demand, planning, implementation and benefits realization in a regulated

Qualifications

• Experience establishing or transforming a Change Management function within a complex tech environment.
• Strong practical knowledge of ITIL Change Enablement and Service Transition.
• Background delivering technology projects and business change in highly regulated financial services settings.

Responsibilities

• Lead the delivery of technology initiatives with a robust Change Management capability.
• Own IT Change Management processes, governance and controls across production changes.
• Manage a portfolio of technology projects and change initiatives from demand to benefits realization.
• Chair CAB meetings and develop effective change governance frameworks.

Skills

IT Change Management

ITIL Change Enablement

Governance & Risk

CAB Facilitation

Stakeholder Management

Agile & Hybrid Delivery

Tools

ITSM platforms

Job description

Technology Delivery & Change Manager

Sector: Financial Services / Banking

We are seeking an experienced Technology Delivery & Change Manager to play a key role in delivering the Bank's technology and digital change agenda.

This is an opportunity for someone who combines strong technology project delivery experience with a proven track record of establishing, improving and running an effective IT Change Management function.

Working closely with the CTO, Technology leadership team, business stakeholders, Risk, Information Security and third-party suppliers, you will lead the delivery of technology initiatives while ensuring changes are introduced into production safely, efficiently and in line with ITIL best practice.

The Role

A significant focus of the role will be to develop and embed a robust Change Management capability. You will take ownership of the Bank's IT Change Management processes, governance and controls, ensuring that production changes are appropriately assessed, approved, implemented and reviewed. Alongside this, you will manage a portfolio of technology projects and change initiatives, taking responsibility for delivery from initial demand and planning through to implementation and benefits realisation.

About You

We are particularly interested in individuals who have personally established, transformed or significantly enhanced a Change Management function within a complex technology environment.

You will have:

• Proven experience of setting up, running or transforming an IT Change Management function.
• Strong practical experience of ITIL Change Enablement and Service Transition.
• A background delivering technology projects and business change within financial services, banking or another highly regulated environment.
• Experience managing multiple concurrent technology and digital change initiatives.
• Strong understanding of technology governance, risk and operational resilience.
• Experience chairing CAB meetings and developing effective change governance frameworks.
• Experience producing Change Management reporting, KPIs and management information.
• Strong stakeholder management skills, with the ability to influence senior technology and business leaders.
• Experience managing third-party technology suppliers.
• Knowledge of technology infrastructure, cloud services and business applications.
• Experience working with IT Service Management platforms.
• Strong project management experience using Agile, Waterfall and hybrid delivery methodologies.

This is an excellent opportunity for a Technology Change or Delivery professional who enjoys building structure, governance and capability, while remaining hands-on in the delivery of a broad portfolio of technology initiatives.