Technology Delivery & Change Manager

PSD Group; Slough; On-site; GBP 90,000 - 130,000; Full time

Job summary

PSD Group is seeking an experienced Technology Delivery & Change Manager to lead the bank's technology and digital change agenda in a regulated environment.

You will own IT Change Management processes, governance and controls, ensuring production changes are assessed, approved, implemented and reviewed. You will also manage a portfolio of technology projects and change initiatives from demand to benefits realization, collaborating with CTO and risk and security teams.

Qualifications

• Established, transformed or significantly enhanced a Change Management function within a complex technology environment.
• Strong ITIL Change Enablement and Service Transition experience.
• Background delivering technology projects and business change within financial services or a regulated environment.
• Experience managing multiple concurrent technology and digital change initiatives.
• Strong governance, risk and operational resilience.
• Experience chairing CAB meetings and developing change governance frameworks.
• Experience producing Change Management reporting, KPIs and MI.
• Strong stakeholder management skills to influence senior technology and business leaders.
• Experience managing third-party technology suppliers.

Responsibilities

• Develop and embed a robust Change Management capability.
• Own IT Change Management processes, governance and controls.
• Lead delivery of technology projects and change initiatives from demand through to benefits realization.
• Collaborate with CTO, Risk, Information Security and third-party suppliers.

Skills

IT Change Management

ITIL Change Enablement

Service Transition

Governance

Risk & Operational Resilience

CAB chairing

Stakeholder management

Third-party vendors

Hybrid delivery (Agile/Waterfall)

Portfolio delivery

Tools

ITSM platforms

Job description

Technology Delivery & Change Manager

Sector: Financial Services / Banking

We are seeking an experienced Technology Delivery & Change Manager to play a key role in delivering the Bank's technology and digital change agenda.

This is an opportunity for someone who combines strong technology project delivery experience with a proven track record of establishing, improving and running an effective IT Change Management function.

Working closely with the CTO, Technology leadership team, business stakeholders, Risk, Information Security and third-party suppliers, you will lead the delivery of technology initiatives while ensuring changes are introduced into production safely, efficiently and in line with ITIL best practice.

The Role

A significant focus of the role will be to develop and embed a robust Change Management capability. You will take ownership of the Bank's IT Change Management processes, governance and controls, ensuring that production changes are appropriately assessed, approved, implemented and reviewed. Alongside this, you will manage a portfolio of technology projects and change initiatives, taking responsibility for delivery from initial demand and planning through to implementation and benefits realisation.

About You

We are particularly interested in individuals who have personally established, transformed or significantly enhanced a Change Management function within a complex technology environment.

You will have:

• Proven experience of setting up, running or transforming an IT Change Management function.
• Strong practical experience of ITIL Change Enablement and Service Transition.
• A background delivering technology projects and business change within financial services, banking or another highly regulated environment.
• Experience managing multiple concurrent technology and digital change initiatives.
• Strong understanding of technology governance, risk and operational resilience.
• Experience chairing CAB meetings and developing effective change governance frameworks.
• Experience producing Change Management reporting, KPIs and management information.
• Strong stakeholder management skills, with the ability to influence senior technology and business leaders.
• Experience managing third-party technology suppliers.
• Knowledge of technology infrastructure, cloud services and business applications.
• Experience working with IT Service Management platforms.
• Strong project management experience using Agile, Waterfall and hybrid delivery methodologies.

This is an excellent opportunity for a Technology Change or Delivery professional who enjoys building structure, governance and capability, while remaining hands-on in the delivery of a broad portfolio of technology initiatives.