Technology Delivery Manager

Financial Ombudsman Service; Greater London; Hybrid; GBP 65,000 - 72,000; Full time

Benefits offered by this job

25 days holiday entitlement

Private medical insurance

Income protection

Pension scheme

Gym membership discounts

Wellbeing programmes

Job summary

The Financial Ombudsman Service in London is seeking a Technical Delivery Manager to coordinate end-to-end technology change, ensuring governance, planning and transition into live service. You will lead cross-functional delivery across infrastructure, architecture, engineering and service delivery, maintaining clear ownership, dependencies and decisions.

You will work with product owners, business owners, project and change managers, technical specialists and third-party suppliers to deliver

Qualifications

• Experience coordinating complex technology change across multiple technical, operational and business teams.
• Excellent stakeholder management and communication skills for non-technical and senior stakeholders.
• Collaborative work with product owners, business owners, project managers and third-party suppliers.
• Experience across infrastructure, architecture, engineering, application management, security, testing and service delivery.

Responsibilities

• Coordinate Technology Change Delivery across infrastructure, architecture, engineering, service delivery, application management, security, testing and support teams.
• Provide Delivery Assurance and Governance with clear ownership, dependencies and governance.
• Lead Service Transition and Operational Readiness to ensure live operation and post-implementation review.

Skills

Stakeholder management

Technical coordination

Delivery governance

Agile delivery

Clear communication

Job description

Technical Delivery Manager

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Permanent Working hours: 35 hours per week is full time. Salary: £65,000 - £72,000 depending on skills and experience Location: London Reporting to: Technology Delivery and Enablement Manager

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. The purpose of this role is to provide end-to-end coordination and assurance for technology change, ensuring the right people, plans, governance and support arrangements are in place from the outset through to implementation and transition into live service. You will work across infrastructure, architecture, service delivery, application management and engineering, bringing together the technology activity needed to deliver change safely and effectively. You will ensure technical, testing, service and operational requirements are identified early, with clear ownership, dependencies and delivery plans in place. You will act as a critical link between technology teams and wider stakeholders, including product owners, business owners, project and change managers, and third-party suppliers. You will maintain alignment throughout delivery, facilitate timely decisions and ensure risks or issues are addressed at the appropriate stage. A key focus of the role is ensuring that change is designed and delivered with its future operation in mind. You will coordinate business readiness and service transition, ensuring service ownership, support models, resources, documentation, knowledge transfer and warranty arrangements are in place before change moves into business-as-usual operation.

What You’ll Do

• Coordinate Technology Change Delivery - Engage the right technology, business and delivery stakeholders from the outset, coordinating activity across infrastructure, architecture, engineering, service delivery, application management, security, testing and support teams to ensure successful end-to-end delivery.
• Provide Delivery Assurance and Governance - Ensure requirements, dependencies, resources and responsibilities are clearly understood and managed, maintaining oversight of risks, issues and decisions while supporting appropriate technical, project, architecture and change governance.
• Lead Service Transition and Operational Readiness - Ensure services are ready for live operation through effective service transition planning, including support models, documentation, knowledge transfer, implementation, warranty support and post-implementation review activities to drive continuous improvement.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Experience Coordinating complex technology change across multiple technical, operational and business teams.
• Excellent stakeholder management and communication skills, including the ability to translate technical delivery information into clear updates for non-technical and senior stakeholders.
• Working collaboratively with product owners, business owners, project and change managers, technical specialists, operational teams and third-party suppliers.
• Working across technology disciplines such as infrastructure, architecture, engineering, application management, security, testing and service delivery.
• Understanding the end-to-end technology change lifecycle, from early engagement and design through to implementation, warranty and business-as-usual handover.
• Coordinating service transition and operational readiness for new or changed technology services.
• Managing complex risks, dependencies, decisions, resource constraints and competing delivery priorities.
• Experience working across Agile, Waterfall or hybrid delivery approaches.
• It would also be nice for you to have
• While not essential, knowledge of IT service management practices and experience across cloud, infrastructure, application, integration or digital service environments would be beneficial.

Why You'll Love Working With Us

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Flexibility: Work your way — remote, hybrid, or in-office

Wellbeing: [Health plan, gym memberships, mental health support]

Growth: We invest in your future with [courses, mentorship, promotions]

Culture: Diverse. Inclusive. Collaborative. Fun.

We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:

• 25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent)
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others
• Gym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes
• Designed to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview.

We are proud to be a Disability Confident Leader.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team

We are an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. We can read more about Diversity and Inclusion . We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.

Authenticity of applications We welcome the responsible use of AI to support application preparation. Any CV or supporting statement should still represent your own experience, knowledge, and achievements, enabling us to gain a genuine understanding of what you would bring to the role.

Who we are… With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. We can read more about Diversity and Inclusion . We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.