Technology Analyst

Outward; London; On-site; GBP 29,000; Full time

Job summary

Outward is looking for a proactive Technology Analyst to join their team on a 12-month contract, supporting digital systems and data processes for care services. With an annual salary of £28,800, you'll play a crucial role in implementing systems, providing IT support, and ensuring data integrity. This is an excellent opportunity for those passionate about improving technology to enhance care delivery.

Benefits

25 days Annual Leave excluding Bank Holidays

Cycle-to-Work Scheme

Health Assured – Employee Assistance Programme

Eye care Vouchers

Flu Jab Reimbursement

Pension Scheme

Purchase Additional Annual Leave

Refer-a-Friend Scheme

Qualifications

• Experience in data cleansing, migration, and working with datasets.
• Proven ability to troubleshoot IT and systems issues.
• Great problem-solving skills and a proactive, can-do attitude.

Responsibilities

• Support the implementation and adoption of digital systems across the organisation.
• Provide first-line troubleshooting and technical support.
• Maintain system data integrity through reporting, cleansing, and migration tasks.

Skills

Troubleshooting

Data Cleansing

Problem Solving

Attention to Detail

Education

Strong foundation in IT and digital systems

Tools

Excel

Microsoft tools

Job description

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Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them. We believe in engaging, enabling, and empowering the People We Support to make positive choices and live the lives they want. Care is at the very heart of everything we do.

We are embarking on an exciting digital transformation journey and are looking for a proactive and knowledgeable Technology Analyst to join our team on a 12-month contract with an annual salary of £28,800.

Do you have a knack for technology and a passion for solving problems while improving systems and data processes? Would you like to apply your IT and digital skills to enhance the delivery of care and support services? If this resonates with you, this could be the perfect opportunity. This hands-on position is suited for someone who thrives in a diverse role that includes implementing digital systems, providing first-line IT support, manipulating data using Excel, and conducting data analysis.

You’ll be involved in supporting and embedding critical systems across Outward’s services, including our Sona Time-Attendance platform, our upcoming Care Planning system, and the organisation-wide migration to Microsoft 365. You’ll also assist in responding to staff queries, delivering guidance/ training, helping with data migration, and creating simple but effective tools and resources to support digital confidence across our teams.

This is a great opportunity to apply your skills in systems support, reporting, and user engagement, while working for an organisation that is values-led, people-focused, and committed to innovation in social care.

Requirements

Key responsibilities

• Support the implementation and adoption of digital systems across the organisation
• Provide first-line troubleshooting and technical support
• Maintain system data integrity through reporting, cleansing, and migration tasks
• Conduct data cleansing, migration, and reporting tasks to ensure data accuracy.
• Use Excel and other Microsoft tools to manipulate data, apply formulas, and create visual reports.
• Liaise with operational teams and SaaS providers to resolve digital queries
• Produce user guides, training materials, and self-help resources for staff
• Act as the main point of contact for digital queries within the Care & Support teams.
• Manage the Digital Inbox, triage queries, and ensure timely resolutions.

What we’re Looking For

• A strong foundation in IT and digital systems
• Proven ability to troubleshoot IT and systems issues and identify solutions.
• Experience in data cleansing, migration, and working with datasets.
• Proficiency in Excel and other Microsoft tools; able to use formulas, formatting, and produce visual data reports.
• Great problem-solving skills and a proactive, can-do attitude
• Attention to detail and commitment to maintaining accurate digital records.
• Ability to explain technical concepts in a clear and friendly way
• A collaborative mind-set and willingness to travel to different sites

If you’re looking to be part of a team that is on a journey to modernise its systems and strengthen its digital capabilities, and where your input can make a genuine difference, we’d love to hear from you.

Full job description available on request.

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Cycle-to-Work Scheme
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a Basic DBS for successful candidates. This will be fully subsided by Outward.

How to Apply

If you’re ready to make a difference and have the skills and experience for this role, please submit your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is 1st May 2025, however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.