Technician – Field Service Intralogistics AutoStore UK

Kardex; Hertford; Sur place; GBP 30 000 - 46 000; Plein temps

Avantages offerts par ce poste

Company vehicle for private use

Company & team events

Health management

Pension scheme

Résumé du poste

Kardex is seeking a Service Technician to deliver technical support for AutoStore products across the UK, acting as a brand ambassador for Kardex Core Values at customer sites from Birmingham to the Midlands region. You will perform maintenance, provide training, and generate leads while maintaining records and complying with safety regulations.

The role requires hands-on mechanical/electronic expertise, field service experience and strong diagnostic skills, with a UK driving license and fluent

Qualifications

• Background in mechanical/electrical/electronic fields.
• CompTIA A+ or equivalent hardware/software knowledge.
• Experience in field customer service.
• Familiar with diagnostic methods and fault finding.
• Basic computer skills.
• Experience interfacing mechatronic machines with software (ERP/WMS).
• Experience in industrial communication (Fieldbus, Ethernet).
• Understanding of onsite health and safety.

Responsabilités

• Perform preventive and corrective maintenance on AutoStore systems, including remote diagnostics and troubleshooting of PLC and basic software issues.
• Deliver high-quality service within agreed timescales, including customer training, on-call support and technical advice.
• Act as a trusted advisor by promoting and supporting AutoStore products and services, while identifying business opportunities and generating leads.
• Maintain accurate administrative records, including service reports, customer feedback and spare parts inventory management.
• Represent the company professionally at all times, ensuring compliance with health and safety regulations and contributing positively to team success and continuous improvement.

Connaissances

Mechatronics

Diagnostics

Field service

English fluency

Computer skills

Formation

Mechanic/Electronic/Electrical degree

CompTIA A+ or equivalent

Outils

Diagnostics software

PLC tools

Description du poste

As a Service Technician you provide technical support for AutoStore products, applications and servicesolutions to our customers in UK.

You will act as a brand ambassador by modelling the Kardex Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the region, mainly greater Birmingham to Midlands.

In this important role you must prove to be flexible and willing to commit the time and effort necessary to meet our customers’ needs ensure customer satisfaction and loyalty during every interaction.

The questions we will ask you straight away:

• Do you speak English fluently and do you have a UK work permit?

• Do you have a driving licence valid for UK and do you enjoy driving to customers’ sites?

• Are you free of vertigo?

Your tasks

• Perform preventative and corrective maintenance on AutoStore systems, including remote diagnostics and troubleshooting of PLC and basic software issues.

• Deliver high-quality service within agreed timescales, including customer training, on-call support and technical advice.

• Act as a trusted advisor by promoting and supporting AutoStore products and services, while identifying business opportunities and generating leads.

• Maintain accurate administrative records, including service reports, customer feedback and spare parts inventory management.

• Represent the company professionally at all times, ensuring compliance with health and safety regulations and contributing positively to team success and continuous improvement.

Your profile

• Good general standard of education and background as Mechanic/ Electronic / Electrical degree

• CompTIA A+ of similar experience

• Experience in field customer service

• Familiar with diagnostic methods

• Basic computer skills

• Technical / mechanical / electronic experience

• Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP

• Experience in industrial communication (Field bus, Ethernet, etc.)

• Understanding the importance onsite health and safety

What We Offer

Long-term prospects in a stable, growing international company with exciting development opportunities and a future-oriented working environment.

Strong support through a great team spirit, thorough onboarding and extensive training at our own Academy online. Plus: Employee Assistance Programme.

Flexible working hours , flexitime account and annual leave according to local labour rules.

Attractive salary , company pension scheme, capital-forming benefits.

Extras include:

• Corporate Benefits
• Company & team events
• Company vehicle for private use
• Health management