Installation Technician

UK1 Kardex Systems UK Ltd.; Hertford; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company car

Private medical

Pension contribution

Group bonus

iPhone and laptop

Overtime & overnight allowance

25 days paid holiday

Comprehensive training

Job summary

Kardex is seeking a full‑time Installation Technician to cover the Midlands and the wider UK. You will join an installation team to install electro‑mechanical equipment and act as a brand ambassador, upholding Kardex values on customer sites across the region.

Applicants should have a electrical/mechanical background, be IT literate, and willing to travel including overnight stays. Full product training will be provided and a company car is included.

Qualifications

• Proven electrical background.
• Sound mechanical knowledge.
• Motivated to work in a field role.
• Full driving license.
• Technical/electronic experience.

Responsibilities

• Provide high-quality customer service per policy.
• Communicate with customers and service desk regularly.
• Report visit-by-visit via documentation/call tracker promptly.
• Work with minimal supervision while staying connected.
• Aid and assist fellow workers as required.
• Maintain and inspect PPE at required intervals.
• Work within quality and health and safety standards.

Skills

Electrical background

Mechanical knowledge

Field role

Full driving license

IT literate

Interpersonal skills

Customer handling

Willing to travel

Tools

IT skills

Job description

Job Overview

Kardex is looking for a full‑time Installation Technician in the Midlands area to cover all of the UK.

As an Installation Technician you will be responsible for the installation of our electro‑mechanical equipment as part of an installation team, acting as a brand ambassador by modelling Kardex’s Core Values of Teamwork, Respect, Passion and Reliability in every interaction with customers & colleagues and representing the Life Cycle Service department at customer sites across the region.

The successful applicant will need to demonstrate a background in the service and repair of electrical mechanical capital equipment. Applications are welcome from service technicians from a wide range of backgrounds, as full product training will be provided.

Responsibilities

• Provide a high quality of customer service in accordance with established policy.
• Communicate effectively with customers and the service desk at prescribed intervals.
• Accurately report on a visit‑by‑visit basis via appropriate documentation/call tracker in a timely manner.
• Work with minimum supervision while maintaining appropriate communication.
• Aid and assist fellow workers as and when required.
• Ensure that all personal PPE is maintained and inspected at required intervals.
• Work within agreed quality and health and safety standards.

Qualifications & Experience

• Proven electrical background preferred.
• Sound mechanical knowledge.
• Motivated to work in a field role.
• Full driving license.
• Technical / mechanical / electronic experience.
• IT literate.
• Excellent interpersonal and customer handling skills.
• Willingness to travel, including overnight stays.

Benefits & Compensation

• Full and comprehensive product training programme.
• Company car and tools (with private use).
• Generous rates of overtime and overnight allowance.
• iPhone and laptop.
• Incentive scheme.
• Private medical.
• Pension contribution.
• Group bonus.
• 25 days paid holiday in each holiday year (1 January - 31 December).

About Kardex

Working with Kardex Automated storage solutions are high‑tech. The basis for this is our genuine high‑quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all‑around service.