Maintenance Technician – Damp & Home Issues (Customer-Focused)

Derby City Council; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Derby Homes is seeking a customer-focused individual for a permanent, full-time role at London Road, Derby. You will help customers understand and resolve damp, mould and condensation issues while delivering excellent service.

You will need strong communication, teamwork, and the ability to use your own initiative. The role includes moving heavy items and offers 37 hours per week in a supportive Derby Homes environment.

Qualifications

• Role involves working in a customer-facing environment.
• Understanding of damp, mould and condensation issues is desirable.
• Strong communication and teamwork skills are essential.
• Ability to use initiative and resolve customer issues.
• No specific social housing experience required, housing knowledge is beneficial.

Responsibilities

• Provide advice to customers on damp-related issues and assist in resolving them.
• Deliver excellent customer service and support to tenants.
• Move heavy items following training as required.

Skills

Customer service

Communication

Teamwork

Problem solving

Empathy

Job description

Derby Homes is seeking a customer-focused individual for a permanent, full-time role at London Road, Derby. You will help customers understand and resolve damp, mould and condensation issues while delivering excellent service.

You will need strong communication, teamwork, and the ability to use your own initiative. The role includes moving heavy items and offers 37 hours per week in a supportive Derby Homes environment.