Technician 2

LA International Computer Consultants Ltd; Barrow-in-Furness; On-site; GBP 32,000 - 42,000; Full time

Job summary

LA International Computer Consultants Ltd in Barrow-in-Furness seeks a hands-on IT Support professional to manage 2nd line incidents, resolve issues to SLA, and support internal and external projects. The role covers Windows OS, Office, networking basics, and device hardware—printers and peripherals.

A UK driving licence is required and SC clearance or eligibility is expected. The candidate will install and configure software/hardware, collaborate with Level 3 teams, and maintain monthly

Qualifications

• In-depth knowledge of Windows 10/11 and Microsoft Office applications.
• 2nd line incident resolution to SLA targets.
• Full UK Driving Licence.
• SC Clearance or eligibility to undertake security clearance.

Responsibilities

• Undertake incident and request tasks.
• Be responsible for 2nd line resolution of incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within allocated timeframes.
• Support Project Managers on internal and external projects.
• Handle non-standard requests within agreed timescales.
• Communicate proactively with Level 3 teams to escalate major issues.
• Resolve technical issues for laptops/desktops, networks, printers, etc.
• Install and configure software and hardware.

Skills

Windows OS

SCCM/AD

ITSM ServiceNow

Networking basics

Exchange/Outlook

Printers & peripherals

Customer service

Driving licence

Security clearance

Tools

ServiceNow

DNS/WINS

Active Directory

Job description

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License.
• SC Cleared or required to undertake SC Clearance

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.