Technician 2

LA International; Barrow-in-Furness; On-site; GBP 30,000 - 42,000; Full time

Job summary

LA International is seeking an IT Support Engineer in Barrow-in-Furness to provide 2nd line incident resolution and ensure SLA compliance. You will install and configure software/hardware, support Windows 10/11, and coordinate with Level 3 teams.

The role requires strong knowledge of Windows OS, Microsoft Office, ITSM tools (ServiceNow), and networking basics. A Full UK Driving Licence and SC clearance (or eligibility) are required; security clearance process may take up to 10 weeks.

Qualifications

• Must have strong knowledge of Microsoft Windows OS (Windows 10/11) including build, configuration and registry settings.
• Experience with ITSM tools and incident resolution is desirable.
• Familiarity with Active Directory and basic SCCM is preferred.
• Networking knowledge including LAN/WAN/VLAN, DHCP, DNS/DNS WINS, PXE and VPN/remote connectivity is required.
• Experience with Microsoft Exchange, Outlook and email client configuration is a plus.
• Experience with ITSM software (ServiceNow) is advantageous.
• Excellent customer interface and service skills are essential.
• Willingness to be flexible with working hours.
• Full UK Driving Licence is required.
• SC Cleared or eligible for clearance is required.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain a 2% incident per month target.
• Complete assigned works within allocated timeframes.
• Support Project Managers with project tasks.
• Handle Non Standard Requests to agreed timescales.
• Coordinate with Level 3 teams to highlight major issues.
• Troubleshoot hardware, network, printers, etc.
• Install and configure software and hardware.

Skills

Windows OS

Office proficiency

Customer service

Flexibility with hours

Full UK Driving Licence

SC Cleared or eligible

Security clearance awareness

Team communication

Tools

ServiceNow

Active Directory

SCCM

LAN/WAN/VLAN

Job description

Responsibilities

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a ?2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

Your skills and experience

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License.
• SC Cleared or required to undertake SC Clearance

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.