Technician

PoloWorks; Cheltenham; On-site; GBP 26,000; Full time

Job summary

PoloWorks is seeking a detail-oriented Technician to join their Cheltenham team. This role involves processing London Market Insurance underwriting data, ensuring compliance, and supporting new team members. Ideal candidates will have 1-2 years of insurance experience and strong communication skills, along with a commitment to service excellence.

Benefits

Discretionary annual bonus

23 days of annual leave

Flexible, hybrid working

Life assurance

Income protection

Enhanced pension contributions

Occupational maternity and paternity pay

Company volunteering days

Employee assistance programme

Free Cheltenham bus travel

Qualifications

• 1-2 years of experience in the insurance industry.
• Strong attention to detail and effective communication skills.
• Experience in providing basic technical training.

Responsibilities

• Process London Market Insurance underwriting data according to procedures.
• Analyse technical data and perform calculations related to limits and premiums.
• Support onboarding and training of new team members.

Skills

Attention to detail

Communication

Technical training

Education

CII qualifications (willingness to pursue)

Job description

Department: Underwriting

Location: Cheltenham

Compensation: £25,175 / year

Description

Are you detail-oriented, technically minded, and ready to take the next step in your insurance career? At PoloWorks, we are looking for a Technician to join our team in Cheltenham. In this role, you’ll play a key part in accurately processing London Market Insurance underwriting data, supporting our operational excellence, and helping maintain strong client relationships.

As a Technician, you will analyse and process complex data, ensure compliance with internal guidelines, and respond to queries to maintain data integrity. You'll also support onboarding new team members, contribute to documentation and training materials, and collaborate across multiple client accounts.

We are looking for someone with 1–2 years of experience in the insurance industry, strong attention to detail, and excellent communication skills. A basic understanding of insurance market structures and a willingness to pursue CII qualifications is essential.


Key Responsibilities

Process London Market Insurance underwriting data in accordance with established procedure guides.

Analyse technical data and perform calculations related to limits, premiums, and deductions.

Address internal and external queries to ensure data accuracy and processing efficiency.

Support new team members by providing basic technical training.

Assist in organising and maintaining documentation for data processing.

Skills, Knowledge and Expertise

Relevant experience in the insurance industry.

Strong attention to detail with a commitment to service excellence.

Effective verbal and written communication skills.

Ability to work independently while collaborating effectively within a team.

Experience in providing basic technical training to new team members.

Demonstrates behaviours aligned to the PoloWorks PRIDE values:

• Pioneering – we don’t stand still
• Responsible – We do the right thing
• Inclusive – we all play a role
• Delivery Focused- we provide services we are proud of
• Empowering – we equip people to be their best
  
  

Benefits

As well as a competitive salary, discretionary annual bonus, and 23 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.