Technical Writer

Post Office; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

27.5 days annual leave

On-target bonus up to 18%

Annual car allowance

Generous pension 10%+ employer

24/8 digital GP and EAP

Life assurance & income protection

Over 400 online courses & mentoring

Discounts & savings platform

Job summary

The Lead Technical Writer at Post Office will be a key member of the Enterprise Architecture team, responsible for documenting functional strategies, modelling the Post Office behaviours and delivering clear, accessible documentation across large-scale platforms.

You will standardise tools and processes, collaborate with software engineers, architects and product managers, and drive governance of documentation to support transformation initiatives.

Qualifications

• Significant experience as a Technical Writer within an architecture or technology organisation, supporting large-scale business transformation initiatives.
• Experience documenting complex distributed systems and enterprise platforms.
• Proven ability to work with software engineers, architects, product managers, and operational teams.
• Experience implementing documentation governance frameworks.
• Exceptional written and verbal communication skills.
• Ability to translate complex technical concepts into clear and accessible documentation.
• Strong stakeholder management and influencing skills.
• Excellent organisational and information structuring capabilities.
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to quality.
• Ability to work independently while managing multiple priorities.
• Passion for documentation excellence and continuous improvement.
• Familiarity with architecture frameworks such as TOGAF and modelling standards such as UML.

Responsibilities

• Standardise tools and ways of communicating, along with processes.
• Work closely with service managers, technology leaders and senior stakeholders to resource teams and resolve problems.
• Promote the discipline of technical writing.
• Keep up to date with industry changes.

Skills

Technical writing

Documentation governance

Stakeholder management

TOGAF familiarity

UML modelling

Architectural docs

Analytical thinking

Attention to detail

Job description

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Core Trading Platform & Product Architecture
Contract Type: 12 month FTC
Working pattern: Hybrid
Location: London
Closing Date: 29th October 2026

What to expect

The Lead Technical Writer is a key member of the Enterprise Architecture team, responsible for the documentation of functional strategies, always modelling the Post Office behaviours and demonstrating a Postmaster first mindset.

The Lead Technical Writer will:

• standardise tools and ways of communicating, along with processes
• work closely with service managers, technology leaders and senior stakeholders to resource teams and resolve problems
• promote the discipline of technical writing
• keep up to date with industry changes

They will drive a culture of inclusion, continuous improvement, and high performance across their teams, to drive decision-making across technology.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/8 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

for a detailed overview of our benefits

What you’ll need to succeed

The key knowledge, experience and skills required are:

• Significant experience as a Technical Writer within an architecture or technology organisation, supporting large-scale business transformation initiatives.
• Experience documenting complex distributed systems and enterprise platforms.
• Proven ability to work with software engineers, architects, product managers, and operational teams.
• Experience implementing documentation governance frameworks.
• Exceptional written and verbal communication skills.
• Ability to translate complex technical concepts into clear and accessible documentation.
• Strong stakeholder management and influencing skills.
• Excellent organisational and information structuring capabilities.
• Strong analytical and problem-solving skills.
• High attention to detail and commitment to quality.
• Ability to work independently while managing multiple priorities.
• Passion for documentation excellence and continuous improvement.
• Familiarity with architecture frameworks such as TOGAF and modelling standards such as UML.