Technical Writer

Core-Asset Consulting Ltd; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

Core-Asset Consulting Ltd in the United Kingdom is seeking a Technical Writer to support a clear, consistent knowledge base by creating, reviewing and improving technical and business documentation.

You'll collaborate with developers, support teams and stakeholders, producing articles that are accurate, aligned with standards and governance, and that follow approved templates and terminology. Experience with AI tools and terminology management is a plus.

Qualifications

• Experience creating, updating or maintaining software documentation.
• Understanding of software development concepts or interest in developing this knowledge.
• Ability to research and interpret technical information.
• Experience proofreading or reviewing written content and providing constructive feedback.
• Strong written communication and attention to detail.
• Ability to follow templates, style guides and governance.
• Good organisational skills and ability to manage priorities.
• Confident using Microsoft 365 applications (Word, Outlook, Teams).
• Committed to accurate, consistent, usable documentation.
• Proactive, collaborative and eager to learn.
• Able to build effective relationships with contributors of varying experience.
• Clear and constructive feedback communication.
• Experience using a knowledge base platform or content management system would be an advantage.
• Experience using AI-powered tools would be an advantage.
• Terminology management experience would be an advantage.
• Understanding of database principles and SQL concepts would be an advantage.
• Experience in financial services or regulated environments would be an advantage.

Responsibilities

• Support the creation, review and maintenance of technical and business documentation for the knowledge base.
• Assist with the review of articles written by developers, support teams and business contributors prior to publication.
• Provide clear, constructive feedback to improve article quality, accuracy, consistency and usability.
• Check that articles follow approved templates, style guides, terminology standards and governance requirements.
• Support contributors by answering documentation queries and directing them to relevant standards.
• Work with subject matter experts to gather, validate and clarify information.
• Help identify documentation gaps and contribute improvements across the knowledge base.
• Apply approved terminology, definitions and naming conventions.
• Use approved AI tools to assist with documentation creation, review and improvement.
• Support established documentation processes that use AI tools and contribute improvements.
• Carry out administrative knowledge base tasks, including organising content and maintaining article records.

Skills

Software documentation

Dev concepts

Research & interpretation

Proofreading

Written communication

Templates & style guides

Prioritization

Microsoft 365

Documentation governance

AI tools usage

Terminology management

SQL basics

Financial services knowledge

Collaboration

Tools

Microsoft Word

Outlook

Teams

AI-powered tools

Knowledge base platform

Content management system

Job description

Job Description:

Our client is looking to appoint a Technical Writer to support a clear, consistent and reliable knowledge base by helping to create, review and improve technical and business documentation.

This is a varied role, working closely with developers, support teams and business stakeholders.You'll create documentation from scratch, review content written by others, and help contributors produce articles that are accurate, consistent and aligned with agreed standards.

You will provide constructive feedback, answer documentation queries and help ensure articles follow approved templates, structures, style guides, terminology standards and governance requirements.You will also support established documentation processes that use AI tools, suggest practical improvements where appropriate and carry out administrative knowledge base tasks.

Skills/Experience:

• Some experience creating, updating or maintaining software documentation
• Basic understanding of software development concepts or an interest in developing this knowledge
• Ability to research and interpret technical information
• Experience proofreading or reviewing written content and providing constructive feedback
• Strong written communication skills, strong attention to detail, and the ability to explain information clearly
• Ability to follow templates, style guides, terminology standards and documentation processes
• Good organisational skills and the ability to manage priorities and several tasks while maintaining good standards
• Confident using Microsoft 365 applications, including Word, Outlook and Teams
• Committed to producing documentation that is accurate, consistent and easy to use
• Proactive, collaborative and willing to learn
• Able to build effective working relationships with contributors who have different levels of documentation experience
• Clear and constructive in communication, especially when providing feedback
• Experience using a knowledge base platform or content management system would be an advantage
• Experience using AI-powered tools would be an advantage
• Experience with terminology management would be an advantage
• Understanding of database principles and SQL code concepts would be an advantage
• Experience working in financial services and/or another regulated environment would be an advantage

Core Responsibilities:

• Support the creation, review and maintenance of technical and business documentation for the knowledge base
• Assist with the review of articles written by developers, support teams and business contributors prior to publication
• Provide clear, constructive feedback to improve article quality, accuracy, consistency and usability
• Check that articles follow approved templates, style guides, terminology standards and governance requirements
• Support contributors by answering documentation queries and directing them to relevant documentation standards and best practice
• Work with subject matter experts to gather, validate and clarify information
• Help to identify documentation gaps and contribute to improvements across the knowledge base
• Apply approved terminology, definitions and naming conventions
• Use approved AI tools to assist with documentation creation, review and improvement
• Support established documentation processes that use AI tools and contribute ideas for practical improvements where appropriate
• Carry out administrative knowledge base tasks, including organising content, maintaining article records and supporting day-to-day knowledge base management

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

At Core-Asset, we're committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.

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Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement

Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.