Hybrid Technical Writer – Enterprise Architecture (London)

Post Office Ltd; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave and benefits

Bonus opportunity

Car allowance

Pension

Digital GP services

Life assurance

Online courses and development

Exclusive discounts

Job summary

Post Office Ltd is seeking a Lead Technical Writer in London to document strategies for the Enterprise Architecture team. The role emphasises standardising communication tools, collaborating with engineers, architects, product managers and operations, and promoting professional writing across projects.

You will stay current with industry changes while driving inclusion, continuous improvement and high performance to enable informed technology decisions.

Qualifications

• Significant experience as a Technical Writer within an architecture or technology organisation.
• Experience documenting complex distributed systems and enterprise platforms.
• Proven ability to work with software engineers, architects, product managers, and operational teams.
• Experience implementing documentation governance frameworks.
• Exceptional written and verbal communication skills.
• Ability to translate complex technical concepts into clear and accessible documentation.
• Strong stakeholder management and influencing skills.
• Excellent organisational and information structuring capabilities.
• Strong analytical and problem‑solving skills.
• High attention to detail and commitment to quality.
• Ability to work independently while managing multiple priorities.
• Passion for documentation excellence and continuous improvement.
• Familiarity with architecture frameworks such as TOGAF and modelling standards such as UML.

Responsibilities

• Standardise tools and ways of communicating, along with processes.
• Work closely with service managers, technology leaders and senior stakeholders to resource teams and resolve problems.
• Promote the discipline of technical writing.
• Keep up to date with industry changes.
• Drive a culture of inclusion, continuous improvement, and high performance across their teams, to drive decision‑making across technology.

Skills

Technical writing

Stakeholder management

Documentation governance

Written communication

TOGAF familiarity

UML modelling

Analytical skills

Independent work

Distributed systems understanding

Architecture framework knowledge

Tools

UML tools

Job description

Post Office Ltd is seeking a Lead Technical Writer in London to document strategies for the Enterprise Architecture team. The role emphasises standardising communication tools, collaborating with engineers, architects, product managers and operations, and promoting professional writing across projects.

You will stay current with industry changes while driving inclusion, continuous improvement and high performance to enable informed technology decisions.