Technical & Warranty Manager-UK(A173062)

XPENG; Watford; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Bonus potential

Growth in EV brand

Diverse role

Job summary

XPENG in Watford, United Kingdom, seeks an experienced after-sales professional to provide daily technical support to dealerships and service centers, covering diagnostics, repair guidance, and technical issue resolution.

You will manage warranty reviews and settlements, analyze trends, and coordinate with HQ teams on investigations and product improvements, while supporting dealer training and process optimization.

Qualifications

• Bachelor's degree in Automotive Engineering or related field; 5+ years in automotive after-sales, technical support, warranty, or service operations.
• Deep understanding of vehicle systems, diagnostics, and repair processes.
• Familiarity with warranty claims management and technical case handling.
• Strong analytical and problem-solving abilities.
• Excellent communication and coordination skills; able to work across teams.
• Proficiency in MS Office and ERP/DMS systems; able to operate independently.

Responsibilities

• Provide daily technical support to dealerships and service centers, including vehicle diagnostics and repair guidance.
• Manage warranty claim review, submission, settlement, and compliance with policies.
• Coordinate with HQ warranty and quality teams on investigations and improvements.
• Support dealer training, service standards, and operational improvements.
• Prepare reports on warranty performance, technical cases, and service operations.

Skills

Diagnostics

Warranty knowledge

Analytical

Communication

Coordination

Problem solving

Independent work

Cross-functional

English fluent

Education

Bachelor's in Automotive Eng

Tools

MS Office

ERP/DMS systems

Job description

Provide daily technical support to dealerships and service centers, including vehicle diagnostics, repair procedures, and technical issues.

Assist dealerships in resolving complex vehicle problems and coordinate with the headquarters technical team for technical upgrades when necessary.

Monitor and track recurring technical issues, product quality problems, and field cases.

Support the implementation of technical promotion activities, service measures, recalls, and product improvement activities.

Prepare and distribute technical bulletins, service information, and repair guides to dealerships.

Support new model launch preparations, including technical documentation and service preparation.

2. Warranty and Claims Management

Manage the review, verification, submission, and settlement processes for warranty claims.

Monitor the quality of dealership warranty claims and ensure they comply with company warranty policies and procedures.

Analyze warranty data, claim trends, and failure modes to identify potential product quality issues.

Coordinate claim approvals and technical investigations with the headquarters warranty and quality team.

Conduct regular warranty audits and support dealership improvement activities.

Control warranty costs while maintaining customer satisfaction and service quality.

3. Dealer Management and Training Support

Maintain close communication with dealer service teams to handle technical and warranty-related matters.

Support dealer service capability improvement and the implementation of operational standards.

Assist in organizing technical training and after-sales workshops for dealers and technicians.

Collect market feedback and provide suggestions for after-sales service improvement.

4. Reporting and Process Improvement

Prepare reports regularly related to warranty performance, technical cases, and dealer service operations.

Support the development and optimization of after-sales technical and warranty processes/Standard Operating Procedures (SOPs).

Ensure compliance with local regulations, company policies, and after-sales standards.

Job Requirements:

1. Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, or a related field. At least 5 years of experience in automotive after-sales, technical support, warranty, or service operations. Experience in automotive OEM, distributor, or dealer service operations is preferred.

2. In-depth understanding of vehicle systems, diagnostics, and automotive repair processes.

3. Familiarity with warranty claims management and technical case handling.

4. Strong analytical and problem-solving skills.

5. Strong communication and coordination skills.

6. Proficient in Microsoft Office and ERP/DMS systems.

7. Able to work independently in a fast-paced, cross-functional environment.

8. Fluent in English; Mandarin speakers preferred.

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

For more information on how we process your personal data, please see: https://www.xpeng.com/policy

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.