Technical Support Senior Engineer, Chiller

Mitsubishi Heavy Industries Air-Conditioning Europe; Uxbridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading air-conditioning solutions provider is seeking a Technical Support Senior Engineer for their Uxbridge location. This role involves providing technical support to distributors and end users, conducting training seminars, and ensuring high-quality service for Comfort Chiller products. The ideal candidate will possess a degree in engineering and have a minimum of 5 years of relevant experience. Fluency in English is essential, and the candidate should be prepared for business trips across Europe.

Qualifications

• Minimum 5 years of technical experience in Comfort Chiller.
• Understanding of customer requirements is essential.
• Knowledge of regulations related to boilers and/or heat pumps.

Responsibilities

• Provide technical support to distributors and end users.
• Investigate unit troubles by analyzing operation data.
• Organize seminars and create presentations for distributors.

Skills

Technical experience within Comfort Chiller

Strong interpersonal and communication skills

Strong problem-solving skills

Fluent English, both oral and written

Knowledge of heat pump and water systems

Multi-tasking

Education

Degree in Engineering or equivalent

Tools

Windows

Word

Excel

PowerPoint

AutoCAD

Job description

Job Title

Technical Support Senior Engineer, Chiller

Position

Full-time, Permanent

Functional Area

Technical

Reporting To

General manager

Location

United Kingdom, Stockley Park, Uxbridge

Working Hours

Monday to Friday – 9 a.m. – 5 p.m. (35 hours per week, 1 hour lunch break)

Job Summary

Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge *, which is related to Comfort Chiller, cooperating MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager. The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specification of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.

* Europe, CIS (Commonwealth of Independent States)

Main Duties Description

• Technical support to distributors / end users / consultants
• Respond to technical inquiries by e-mail or phone without any delays
• Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
• Visit the site for commissioning / trouble shooting for end users/distributors
• Visit distributors’ / customers’ office to provide response(s) to their inquiries/ support their activities
• Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
• Submit reports for technical supports for site visits
• Support spare parts activities for the operation team to improve spare parts delivery
• Calculate performance and/or cost‑saving benefits
• Organize maintenance scheme
• Collaborate with European manufacturers to provide solution to enhance the sales of MHI products
• Maintain the collaboration with European manufactures (Water Pump, FCU, etc)
• Research the Sales solution/Service solution for MHI products
• Share the knowledge among the business partners (System design, etc)
• Register subsidy schemes / certification programs
• Register products to national subsidy schemes, quality certification schemes and other country requirements
• Maintain subsidy schemes / certification programs
• Arrange and supporting random tests / factory audit accordingly as requested
• Research subsidy schemes / certification programs
• Prepare MHI technical supports documents (in English and in other European languages)
• Propose ideas to improve technical documents for distributors
• Create new service tools
• Support MTH design section/service section activity
• Promote MHI products
• Introduce of new products highlighting features and benefits.
• Create presentations for distributors / customers
• Organize seminars for distributors / customers.
• Help Marketing section to create new brochures / leaflets for the territories.
• Survey the market information for new products
• Benchmark competitors’ new products continuously and making comparisons.
• Survey relevant standards / regulations / directives in both EU and GB.
• Visit exhibitions to investigate new products / market information.
• Attend relevant seminars / meetings relating to heat pump industry associations.

Experience, Knowledge and Skills

• De gree in Engineering or equivalent.
• Technical experience within Comfort Chiller, minimum 5 years
• F undamental understanding of water system for cooling and heating
• Knowledge of heat pump and water systems
• Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
• Knowledge of VRF system/chiller could be beneficial
• Strong interpersonal and communications skills
• Fluent English, both oral and written
• Strong communication skills
• Strong problem-solving skills
• Multi-tasking
• Knowledge of other European language(s) could be beneficial
• Prioritising skills
• Understanding of customer requirements
• Has k nowledge of PC ( W indows, Word, E xcel, PowerPoint, AutoCAD )
• Create and carry out presentations.
• Analyse operation data of the products.
• Business trips across Europe with a short notice will be required
• Status to travel Europe without visa is required.

You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.