Technical Trainer — Operate & E-Learning Expert

Clio

Greater London

Hybrid

GBP 51,000 - 69,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Hybrid work environment

25 days holiday + bank holidays

Private Healthcare with Life Insurance

Pension contribution

Professional development

Clioversary recognition program

Job summary

Clio is seeking a Technical Trainer for Clio Operate who combines live technical training delivery with instructional design and e-learning development. You will assess customer needs, deliver engaging sessions, troubleshoot questions, and build scalable Rise courses.

You will maintain content in the LMS, create assessments, and collaborate with product, support, and services teams to close training gaps. The role offers a hybrid work environment with competitive salary and strong development

Qualifications

Proven experience with Articulate Rise for building self-paced courses.
Instructional design experience — familiarity with ADDIE or similar frameworks, adult learning principles, and storyboarding.
Experience administering or publishing content within a Learning Management System (LMS).
Strong technical aptitude, with the ability to troubleshoot configuration and workflow questions within Clio Operate.
Strong live and virtual facilitation and presentation skills.
Working knowledge of Clio Operate or comparable legal practice management / matter management software, including configuration and administration.
Comfortable working with product documentation, release notes, and technical specifications to keep training content current.

Responsibilities

Assess customer technical environments and workflows to identify training needs, and recommend appropriate training solutions to enhance their practice management and productivity.
Conduct engaging and interactive training sessions for customers covering various aspects of Clio Operate.
Serve as a subject matter expert, providing guidance and best practices on utilizing Clio Operate to optimize workflows and productivity.
Troubleshoot technical and configuration questions that arise during training sessions, escalating complex issues to support or engineering as needed.
Stay current on Clio Operate releases, features, and configuration options to ensure training content and delivery reflect the latest product capabilities.
Effectively communicate complex technical concepts and functionalities in a clear and concise manner, across both live and self-paced formats.
Design and build self-paced e-learning courses in Articulate Rise, applying instructional design principles — clear learning objectives, logical scaffolding, knowledge checks, and adult learning best practices.
Maintain and update existing Rise courses and other training content to reflect Clio Operate feature changes and new releases, ensuring materials remain accurate and current.
Build assessments and knowledge checks within courses to validate learner comprehension, and use LMS data (completion rates, quiz scores, engagement) to evaluate and improve training effectiveness.
Manage training content within the Learning Management System (LMS), including publishing, versioning, and reporting on usage and completion metrics.
Develop supporting learning assets — job aids, quick-reference guides, and storyboards — to reinforce and extend live training sessions.
Manage instructional design projects end-to-end, from scoping and storyboarding through stakeholder review and publishing.
Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their training and adoption journey while maintaining high standards of professionalism and customer service in all interactions.
Continuously evaluate and recommend improvements to training content based on customer feedback and learner outcome data.
Collaborate with product, support, and professional services teams to identify training gaps and translate them into new self-paced e-learning content.
Share insights and customer feedback to become an advocate for customers with internal stakeholders and contribute to product enhancements and improvements.