Technical Trainer

Clio; City Of London; Hybrid; GBP 51,000 - 69,000; Full time

Benefits offered by this job

Hybrid work environment

25 days holiday + bank holidays

Private Healthcare with Life Insurance

Pension contribution

Professional development

Clioversary recognition

Job summary

Clio is seeking a Technical Trainer to deliver live training and develop self-paced Articulate Rise courses for Clio Operate customers. You will assess customer needs, troubleshoot configurations, and ensure training content scales across the customer base.

You will design learning experiences with objectives and checks, manage LMS publishing, and collaborate with product and support teams to close training gaps while upholding high professionalism.

Qualifications

• Experience building self-paced courses with Articulate Rise or Storyline.
• Familiarity with ADDIE or similar instructional design frameworks.
• Experience publishing content in an LMS.
• Ability to troubleshoot configuration and workflows within Clio Operate.
• Strong live and virtual presentation skills.

Responsibilities

• Assess customer training needs and identify appropriate solutions for Clio Operate users.
• Deliver engaging live training sessions to customers across various formats.
• Troubleshoot technical and configuration questions arising during training.
• Stay current on Clio Operate releases and reflect updates in training content.
• Design and build self-paced e-learning courses in Articulate Rise with clear objectives.
• Publish, version, and report on LMS usage and completion metrics.
• Develop job aids, quick-reference guides, and storyboards to support sessions.
• Collaborate with product, support and services teams to address training gaps.

Skills

Articulate Rise

Instructional design

LMS administration

Technical troubleshooting

Live/virtual facilitation

Clio Operate knowledge

Product documentation

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary

This role combines live technical training delivery with instructional design and e-learning development for Clio Operate customers. The Technical Trainer serves as a Clio Operate subject matter expert who assesses customer needs, delivers engaging live sessions, troubleshoots technical and configuration questions, and builds, maintains, and continuously improves self-paced Articulate Rise courses that scale training across the customer base.

Responsibilities

• Assess customer technical environments and workflows to identify training needs, and recommend appropriate training solutions to enhance their practice management and productivity.
• Conduct engaging and interactive training sessions for customers covering various aspects of Clio Operate.
• Serve as a subject matter expert, providing guidance and best practices on utilizing Clio Operate to optimize workflows and productivity.
• Troubleshoot technical and configuration questions that arise during training sessions, escalating complex issues to support or engineering as needed.
• Stay current on Clio Operate releases, features, and configuration options to ensure training content and delivery reflect the latest product capabilities.
• Effectively communicate complex technical concepts and functionalities in a clear and concise manner, across both live and self- paced formats.
• Design and build self-paced e-learning courses in Articulate Rise, applying instructional design principles - clear learning objectives, logical scaffolding, knowledge checks, and adult learning best practices.
• Maintain and update existing Rise courses and other training content to reflect Clio Operate feature changes and new releases, ensuring materials remain accurate and current.
• Build assessments and knowledge checks within courses to validate learner comprehension, and use LMS data (completion rates, quiz scores, engagement) to evaluate and improve training effectiveness.
• Manage training content within the Learning Management System (LMS), including publishing, versioning, and reporting on usage and completion metrics.
• Develop supporting learning assets - job aids, quick-reference guides, and storyboards - to reinforce and extend live training sessions.
• Manage instructional design projects end-to-end, from scoping and storyboarding through stakeholder review and publishing.
• Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their training and adoption journey while maintaining high standards of professionalism and customer service in all interactions.
• Continuously evaluate and recommend improvements to training content based on customer feedback and learner outcome data.
• Collaborate with product, support, and professional services teams to identify training gaps and translate them into new self-paced e-learning content.
• Share insights and customer feedback to become an advocate for customers with internal stakeholders and contribute to product enhancements and improvements.

Additional Skills & Qualifications

• Proven experience with Articulate Rise (or a comparable e-learning authoring tool such as Storyline) for building self-paced courses.
• Instructional design experience - familiarity with ADDIE or similar frameworks, adult learning principles, and storyboarding.
• Experience administering or publishing content within a Learning Management System (LMS).
• Strong technical aptitude, with the ability to troubleshoot configuration and workflow questions within Clio Operate.
• Strong live and virtual facilitation and presentation skills.
• Working knowledge of Clio Operate or comparable legal practice management / matter management software, including configuration and administration.
• Comfortable working with product documentation, release notes, and technical specifications to keep training content current.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary
• Clio offers a flexible hybrid work environment
• 25 days holiday + bank holidays
• Private Healthcare with Life Insurance & Critical Illness cover
• Pension contribution
• Professional development and growth options
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is £51,000 to £69,000 GBP. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer:

We only communicate with candidates through official @clio.com email addresses.