Field Service Engineer

Johnson Controls, Inc.; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Johnson Controls seeks a Systems Engineer to deliver engineering services for CCTV, access control, and intruder alarm systems across client sites. You will own maintenance tasks, respond to technical calls, and coordinate closely with customers and internal teams to ensure high-quality service.

The role requires proactive, independent work within a team, and willingness to travel with on-call rotations for 24/7 support. Government-level SC clearance is preferred.

Qualifications

• Strong experience with integrated enterprise-level systems including CCTV, intruder alarms, access control and video intercoms.
• Hands-on experience with Genetec, Gallagher, Milestone and similar security platforms.
• Familiarity with high-end CCTV cameras (Bosch, Axis) and intruder installations.

Responsibilities

• Provide engineering services across system maintenance and service delivery for CCTV, access control and intrusion systems.
• Own engineering service activities, planned and preventative maintenance, and technical call-outs.
• Coordinate with internal teams and customers, maintain clear communications and accurate documentation.

Skills

CCTV systems

Intruder alarms

Access control

Perimeter detection

Video intercoms

Customer liaison

On-call support

SC clearance

Tools

Genetec

Gallagher

Milestone

FLIR Latitude

ProWatch

Commend

Bosch CCTV

Axis CCTV

Optical/Thermal imaging

Galaxy

Texecom

Senstar Omnitrax

Job description

Why join our team at Johnson Controls?

We are at the forefront of cutting-edge security innovation, we specialise in the design, installation, and support of advanced surveillance and integrated site protection systems. Our mission is to deliver intelligent, reliable, and affordable security solutions that safeguard high-profile environments.

We don’t just install technology—we engineer peace of mind. By combining our proprietary systems with best-of-breed technologies and meticulous project management, we deliver fully integrated, turn-key solutions tailored to each unique site. Our team conducts comprehensive threat and vulnerability assessments to ensure every solution is both precise and future-proof.

What sets us apart is our deep expertise in high-end surveillance and bespoke installation techniques. This makes us a trusted partner in some of the most sensitive and demanding environments. If you're passionate about innovation, precision, and making a real impact in the world of security, you'll thrive here.

What you will do

As a Systems Engineer at Johnson Controls, your primary responsibility will be to provide exceptional engineering services to our customers across various aspects of system maintenance, and service delivery across CCTV, Access Control and Intruder Alarm systems. You will ensure that all work meets or exceeds our customers’ expectations and that Johnson Controls is seen as a trusted partner in delivering world-class engineering solutions.

In this role, you will take full ownership of all engineering service activities, planned and preventative maintenance, and responding to technical call-outs. A key part of your role will be ensuring smooth coordination between internal teams and customers, maintaining excellent communication throughout, and ensuring accurate paperwork and billing records are kept.

As an integral member of the Services and Maintenance Team, your ability to work proactively, independently, and as part of a wider team is critical. You will support the team by offering your expertise when responding to technical faults, while working closely with both new and existing customers to maintain, optimize, and enhance their systems. Additionally, you will be required to participate in the on-call rota to provide 24/7 engineering support.

How You Will Do It:

• Collaborate with customers, project management teams, and internal stakeholders to develop and deliver system requirements and solutions.
• Manage system maintenance tasks and monitor all installed systems and infrastructure.
• Ensure that solutions and services meet or exceed customer expectations.
• Complete all project and service-related documentation to meet business timelines and operational standards.
• Adhere to Johnson Controls’ procedures and Health & Safety policies.

What We’re Looking For:

• Strong experience in integrated enterprise-level systems, including:
• CCTV
• Intruder Alarm Systems
• Perimeter Detection
• Access Control
• Video Intercom Systems
• Hands-on experience with technologies such as:
• Genetec, Gallagher, Milestone, FLIR Latitude, ProWatch, and Commend.
• Experience with high-end CCTV cameras (Bosch, Axis, Optical/Thermal imaging).
• Experience with Grade 3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
• Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems (desirable but not essential).
• Excellent communication skills, both internally and externally with customers.
• Self-driven, enthusiastic, and able to work independently.
• Professional demeanor and customer-centric approach.

Capabilities

• Willing to travel and spend time away from home.
• Self-motivated with a positive, customer-focused attitude.
• Proven ability to deliver high-quality customer engineering services.
• Reliable and capable of working both autonomously and as part of a team.
• Must be able to achieve and maintain government-level SC clearance.

At Johnson Controls, we offer you a challenging and dynamic environment where you can grow your expertise and contribute to a world-leading organization. Join us in shaping the future of engineering services and delivering innovative solutions that create a safer, smarter, and more sustainable world.