Technical System Analyst (Software Applications, SQL) (Remote)

Remotestar; Cambourne; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

RemoteStar is seeking a Technical System / Support Analyst (SaaS, SQL) on behalf of our client. The role is hybrid with an office in Athens and involves working across a dynamic global Salesforce Automation solutions environment.

You will provide level 2 customer support, leverage SQL/ETL skills, and collaborate with development teams and external IT suppliers to drive client success and continuous improvement. Fluency in English and Greek is required, with additional languages a plus.

Qualifications

• Experience in customer support routines and commitment to high-quality service.
• Knowledge of relational database modeling and data manipulation via ETL.
• A degree in information technology or related field.
• Fluent in English and Greek; additional languages (e.g., German or French) are a plus.

Responsibilities

• Provide level 2 customer support, ensuring SLA compliance for requests, logging, resolution and platform administration.
• Propose technical solutions and assess applications/systems developed by internal teams or external IT suppliers.
• Contribute to continuous improvement by researching new solutions and analyzing processes.
• Provide mobile application support to enhance client success across platforms.

Skills

Customer support

SQL databases

ETL data manipulation

IT degree

English & Greek

Education

Information technology degree

Tools

SQL Server

PostgreSQL

Oracle

Job description

RemoteStar is looking to hire an Technical System / Support Analyst (SaaS, SQL) on behalf of our client.

Location:Hybrid working with office in Athens

Client Details:A dynamic, global business driving transformation in the world of Salesforce Automation (SFA) solutions. As a leading provider of cloud-based mobility solutions, they empower major Consumer Product Goods (CPG) companies to revolutionize their sales processes with cutting-edge technology. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain. Ranked among the Top 5 Retail Execution and Monitoring companies in LATAM and a Top 10 contender worldwide, according to esteemed authorities like Gartner and the POI Institute.

What You'll Bring:

• Experience in customer support routines, demonstrating your dedication to providing top-notch service.
• Knowledge of relational database modeling (SQL Server, PostgreSQL, Oracle, among others), and data manipulation via ETL, enabling you to dive deep into the technical aspects of our solutions.
• A degree in information technology-related fields, showcasing your commitment to staying at the forefront of the industry.
• Fluent in both English and Greek languages, with additional languages such as German or French being a plus.

Your Responsibilities:

• Client Success: As a Customer Support Analyst, you will be a critical part of our clients' success stories. You'll provide level 2 support, ensuring compliance with customer requirements (SLA/service level) regarding request handling, logging, resolution, and administration of operational technology platforms.
• Innovation at Heart: Thrives on innovation, and you'll have the opportunity to propose technical solutions, assess and test applications and systems developed by our development teams or external IT suppliers.
• Continuous Improvement: We believe in continually improving our operational procedures. You'll play an integral role in this process by researching new solutions, critically analyzing processes, and suggesting improvements.
• Mobile Application Support: You'll offer support for mobile applications, further enhancing your skill set and contributing to our clients' success on various platforms.