Technical Support & Warranty Specialist | Hybrid Role

Crowcon Detection Instruments Ltd.; Abingdon; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Generous company pension (up to 10.5%)

Hybrid working

Health cashplan

25 days holiday

Employee assistance programme

Learning and development opportunities

Job summary

A leading safety technology company is seeking an FGA Technical Support & Warranty Executive in Abingdon. The role requires handling customer technical queries, providing support to the service operations and sales teams, and ensuring customer satisfaction. Ideal candidates will have experience in customer-facing roles and the ability to resolve issues calmly and effectively. Benefits include hybrid working, generous pension contributions, and a diverse workplace culture.

Qualifications

• Experience in a customer facing role.
• Experience in a service or repair role.
• Ability to handle complaints and difficult situations.

Responsibilities

• Support product and technical queries expediently and professionally.
• Be a technical specialist across the range of FGA products.
• Analyse technical issues from customers to identify trends.
• Log all calls and emails in the CRM.
• Support the generation of sales quotations.

Skills

Customer facing experience

Service or repair experience

Technical support experience

Knowledge of Crowcon products

Job description

A leading safety technology company is seeking an FGA Technical Support & Warranty Executive in Abingdon. The role requires handling customer technical queries, providing support to the service operations and sales teams, and ensuring customer satisfaction. Ideal candidates will have experience in customer-facing roles and the ability to resolve issues calmly and effectively. Benefits include hybrid working, generous pension contributions, and a diverse workplace culture.