Technical Support Team Leader

HIRING WIZARD; Cambridgeshire and Peterborough; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A leading council in the UK is looking for a Technical Support Team Leader to enhance their Planning Service. You will lead service improvements, oversee projects, and manage a dedicated team, contributing to excellent customer care and operational efficiency. This permanent full-time role offers a competitive salary and various benefits, reflecting the council's commitment to employee wellbeing.

Benefits

Flexible working

Childcare scheme (in approved cases)

Training and development

Occupational health program

Pension scheme entitlements

Qualifications

• Educated to degree level with demonstrable experience in project management.
• Experience leading change projects and working with the public.
• Relevant professional qualifications in planning and related services.

Responsibilities

• Develop and deliver the Planning Service improvement plan.
• Oversee service improvement projects, communicating with stakeholders.
• Manage technical support administration and customer care teams.

Skills

Leadership

Project Management

Customer Service

Strategic Planning

Education

Degree in Business or Management

Relevant qualifications in planning

Job description

An exciting opportunity has arisen to join our evolving Planning Team at The District Councilas a Technical Support Team Leader on a permanent basis.

Location: Ely, CB7 4EE

Salary: £40,476 to £45,718 per annum plus benefits

Job Type: Full – Time, Permanent

Closing Date: 4^th July 2025

About Us:

East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live.

The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.

Technical Support Team Leader – The Role:

If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you!

In this role you will lead, plan and be responsible for service development including technical support service and customer services interfaces.

Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement.

Technical Support Team Leader – Key Responsibilities:

- To develop, plan and deliver the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience

- To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders

- Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate digital tools and performance data

- To manage the Planning Department technical support administration/customer care teams which provide advice, guidance and assistance to internal and external clients

- To manage the systems and procedures for the administration of planning applications from submission to decision within agreed timescales

Technical Support Team Leader – You:

- Business, management, degree or demonstratable experience of project, programme or change management

- Any relevant professional qualifications in planning and related planning services

- Experience of leading wide-ranging service and behavioural change projects and ability to lead best practice ways of working and continuous improvement

- Experience in dealing with the general public and written/oral enquiries

- Experience of successfully bidding for funding to improve services

Technical Support Team Leader – Benefits:

In return, the Council offers a range of benefits including:

- Flexible working

- Childcare scheme (in approved cases)

- Training and development

- Occupational health program

- Holidays, sickness and salary pension scheme entitlements

- Hybrid working arrangements

Application Process:

Closing date: 4^th July 2025

The selection process will be held on: weeks commencing Monday 14 and Monday 21 July 2025.

To be considered for this exciting Technical Support Team Leader role, click ‘Apply’ now