Technical Support Team Leader, HIRING WIZARD

Guardian Jobs; Ely; On-site; GBP 40,000 - 46,000; Full time

Job summary

An exciting opportunity arises for a Technical Support Team Leader at Guardian Jobs in Ely. You will guide the Planning Team, enhancing service delivery and customer experience, while managing projects and departmental communications. The council offers a full-time, permanent position with a competitive salary and various benefits.

Benefits

Flexible working

Childcare scheme

Training and development

Occupational health program

Salary pension scheme entitlements

Hybrid working arrangements

Qualifications

• Educated to degree level with demonstrable experience in project management.
• Experience of leading service improvements and behaviour change projects.
• Ability to manage customer-related inquiries effectively.

Responsibilities

• Lead and manage the technical support administration teams.
• Drive service development plans and improve customer service.
• Oversee planning application administration processes.

Skills

Leadership

Customer Focus

Strategic Thinking

Creative Thinking

Education

Degree in Business or Management

Professional qualifications in planning

Job description

Technical Support Team Leader, HIRING WIZARD

Join to apply for the Technical Support Team Leader, HIRING WIZARD role at Guardian Jobs

Technical Support Team Leader, HIRING WIZARD

13 hours ago Be among the first 25 applicants

Join to apply for the Technical Support Team Leader, HIRING WIZARD role at Guardian Jobs

An exciting opportunity has arisen to join our evolving Planning Team at The District Council as a Technical Support Team Leader on a permanent basis.

Location: Ely, CB7 4EE

Salary: £40,476 to £45,718 per annum plus benefits

Job Type: Full – Time, Permanent

Closing Date: 4th July 2025

About Us:

East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live.

The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment.

Technical Support Team Leader – The Role:

If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you!

In this role you will lead, plan and be responsible for service development including technical support service and customer services interfaces.

Educated to degree level, you will develop service standards, policies and strategy and oversee projects to drive continuous improvement.

Technical Support Team Leader – Key Responsibilities:

• To develop, plan and deliver the Planning Service improvement plan, collaborating with the wider team to identify operational efficiencies and enhance the customer experience
• To oversee projects and programmes relating to service improvements, communicating with key internal and external stakeholders
• Drive innovation, creative thinking and alternative ways of delivering outcomes - using appropriate digital tools and performance data
• To manage the Planning Department technical support administration/customer care teams which provide advice, guidance and assistance to internal and external clients
• To manage the systems and procedures for the administration of planning applications from submission to decision within agreed timescales
  
  
  

Technical Support Team Leader – You:

• Business, management, degree or demonstratable experience of project, programme or change management
• Any relevant professional qualifications in planning and related planning services
• Experience of leading wide-ranging service and behavioural change projects and ability to lead best practice ways of working and continuous improvement
• Experience in dealing with the general public and written/oral enquiries
• Experience of successfully bidding for funding to improve services
  
  
  

Technical Support Team Leader – Benefits:

In return, the Council offers a range of benefits including:

• Flexible working
• Childcare scheme (in approved cases)
• Training and development
• Occupational health program
• Holidays, sickness and salary pension scheme entitlements
• Hybrid working arrangements
  
  
  

Application Process:

Closing date: 4th July 2025

The selection process will be held on: weeks commencing Monday 14 and Monday 21 July 2025.

To be considered for this exciting Technical Support Team Leader role, click ‘Apply’ now

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Advertising Services

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