Technical Support Team Lead - Drive Customer Impact

Solera Holdings, LLC.; Leeds; On-site; GBP 45,000 - 65,000; Full time

Job summary

Solera Holdings, LLC in Leeds is seeking a Team Manager for the Technical Customer Support team. This essential role involves leading a team of up to 15 representatives to ensure excellent customer support. Responsibilities include fostering a positive team culture, coaching team members, and collaborating with cross-functional teams. The ideal candidate will possess strong leadership, analytical, and communication skills, with a focus on customer service. Experience in technical support leadership is essential. Join Solera to drive team performance and enhance customer satisfaction.

Qualifications

• 3-4 years of experience in a Technical Support leadership role.
• Strong interpersonal skills.
• Understanding of customer service principles.
• Ability to analyse data for continuous improvement.
• Strong verbal and written communication skills.

Responsibilities

• Motivate team and conduct performance reviews.
• Foster a positive team culture.
• Organize regular team meetings.
• Identify skill gaps and provide training.
• Oversee daily operations of the support team.
• Serve as a liaison between the support team and other departments.
• Monitor team performance against key metrics.
• Review support processes for efficiency.

Skills

Leadership

Customer service principles

Analytical skills

Communication skills

Problem-solving skills

Tools

CRM systems

Job description

Solera Holdings, LLC in Leeds is seeking a Team Manager for the Technical Customer Support team. This essential role involves leading a team of up to 15 representatives to ensure excellent customer support. Responsibilities include fostering a positive team culture, coaching team members, and collaborating with cross-functional teams. The ideal candidate will possess strong leadership, analytical, and communication skills, with a focus on customer service. Experience in technical support leadership is essential. Join Solera to drive team performance and enhance customer satisfaction.