Technical Support Supervisor/Trainer

JR United Kingdom; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise leader dans la conception de fauteuils roulants innovants recherche un Superviseur/ Formateur pour soutenir les ventes et former le personnel et les clients. Le candidat doit avoir de solides compétences techniques et en service client, ainsi qu'une expérience dans la fabrication. Une formation sera fournie pour les systèmes de contrôle des fauteuils roulants.

Qualifications

• Expérience en service client souhaitée dans le secteur de la fabrication.
• Doit posséder un permis de conduire valide.
• Résider idéalement près de Bicester.

Responsibilities

• Gérer toutes les requêtes techniques Quantum et Stealth par téléphone et email.
• Fournir une formation technique sur site et sur le terrain.
• Préparer des informations pour les appels d'offres et les salons.

Skills

Service client

Connaissances techniques

MS Office

Capacité à soulever des objets lourds

Prise de parole en public

Education

Diplôme de l'école secondaire ou équivalent

Job description

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Technical Support Supervisor/Trainer, oxford district

Client:

Location: oxford district, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

As a world leader in innovative powered wheelchair design and manufacture, a unique opportunity has arisen for someone with Passion, Energy, Drive and Ambition to join our successful Quantum Rehab team.

The position of Quantum Technical Support Supervisor/Trainer supports the Senior Quantum Sales Manager and works alongside the Build Manager assisting with technical queries, training the Quantum network of customers and internal staff, and preparing information for tenders and exhibitions. You may be required to undertake additional duties as necessary to meet the company's needs, such as holiday or sickness cover.

Responsibilities

• Handle all Quantum and Stealth technical queries via phone and email.
• Support the customer network with advice and solutions for product faults, technical information, parts sourcing, and product programming.
• Organise collection and return of products for testing and conduct testing.
• Provide onsite and field technical training for customers and staff as needed.
• Maintain records of training and stay in contact with trainees.
• Assist the Senior Quantum Sales Manager with tenders and contracts.
• Support preparation for exhibitions and trade shows.

Skills and Qualifications

• Good customer service procedures understanding.
• Strong technical and manufacturing procedures knowledge.
• Proficient in MS Office.
• Ability to lift heavy items (H&S checked).
• Public speaking skills for small to medium audiences.

Education and Experience

• Secondary school diploma or equivalent.
• Customer service experience in manufacturing preferred.

Other Details

• Full driving license required.

The candidate should ideally reside near Bicester, with occasional travel across the UK for customer support and training. Experience with powerchair control systems and specialist seating is desirable but not essential, as training will be provided. Good computer skills, telephone manner, and a full driving license are essential. The application deadline is June 30th, 2025.