Sales Support Specialist (Contract)

Genetec Inc.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Attractive compensation package

Training Tuition Reimbursement Program

Work-life balance with flexible hours

Job summary

Genetec Inc. in London is seeking a Sales Support Specialist on a 12-month maternity leave contract to back up the global sales team. The role focuses on CRM data integrity, document preparation, and responsive customer service.

You will liaise with Inside Sales, Customer Service and ITS, manage discounts on quotes, and support sales leadership with day-to-day admin tasks. Bilingual French and English required; Spanish is a plus, and a college diploma is preferred.

Qualifications

• 3–5 years of relevant experience in a similar sales support role.
• Fluent in French and English, with strong communication skills.
• Experience with CRM and MS Office; ability to learn new tools quickly.

Responsibilities

• Monitor customer accounts in the CRM and ensure data quality.
• Update and track exception discounts on quotes per non-standard pricing.
• Create and maintain customer lists and sales documents.
• Respond to customer inquiries about accounts.
• Provide admin support to sales executives and management.
• Support channel partner program review and collaborate with Inside Sales, Customer Service and ITS.
• Handle special projects as needed by the sales team.

Skills

Communication

Interpersonal

Customer service

Multitasking

Learning mindset

Attention to detail

Team player

French-English bilingual

Spanish a plus

Education

College diploma in office technology

Tools

MS Dynamics CRM

Salesforce

MS Office

Power BI

MS Dynamics GP/F&O

Job description

*Please note that this is a 12-month contract for a maternity leave replacement*

Your team’s dynamic:

The Sales Support Specialist will be part of a dynamic team tasked with providing day-to-day support to members of the global sales team using several internal tools and administrative systems. Reporting to the Sales Administration Manager, we’re seeking someone who is versatile, fully bilingual and energetic to handle various tasks in a stimulating sales environment.

Your day at a glance:

• Monitor customer accounts using the client relationship management (CRM):
  • Ensure the quality of all customer information
  • Regular updates to various sections of the CRM
• Update and track exception discounts on quotes following the non-standard pricing process
• Create and maintain customer lists & other various sales documents
• Answer various customer inquiries regarding their accounts
• Provide administrative assistance to sales executives and sales management team members as required
• Participate in the annual review of our channel partner program
• Support and collaborate with Inside Sales, Customer Service and ITS departments
• Work on special projects, depending on sales team needs

More about you:

• College diploma in office technology or related field or any combination/experience relevant education
• Three (3) to five (5) years’ of relevant experience in a similar position
• Strong communication and interpersonal skills
• Excellent customer service skills
• Adept at multitasking and managing priorities in a fast-paced environment
• Willingness to learn new tools and data systems
• Attention to detail, good organizational skills, proactive and team spirit
• Fluent in French and English (Spanish an asset), both verbal and written (this role requires interaction with our international collaborators and customers)

Your technical expertise:

• Working knowledge of a client relationship management application (MS Dynamics CRM/Sales Force)
• Proficient knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Knowledge of accounting software (MS Dynamics GP/F&O), an asset
• Knowledge of business analytics solution (PowerBI), an asset
• Experience working in a technology company

Let’s talk perks!

• Attractive compensation package
• Training Tuition Reimbursement Program
• Work-life balance with a flexible working schedule

Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm!

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.