Technical Support Specialist (French Speaking)

NEMETSCHEK AG; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in construction software seeks a Technical Support Specialist fluent in French to join their Tier 1 support team in London. You will play a vital role in providing exceptional customer service to clients in EMEA, contributing to a culture of innovation and inclusion within a diverse work environment.

Benefits

Competitive compensation and benefits package

Free & unlimited access to LinkedIn Learning

Up to $5K annual education reimbursement after 1 year tenure

Qualifications

• Must be a native level French speaker.
• Good customer service background, preferably in a technical field.
• Ability to understand customer issues and apply product knowledge effectively.

Responsibilities

• Assist customers with software license management and product usage questions.
• Respond to inquiries via phone, chat, and email with minimal assistance.
• Create support documentation for internal use and for customers.

Skills

Customer service skills

Attention to Detail

Excellent communication skills

Strong logical problem-solving skills

Job description

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Technical Support Specialist (French speaking)

Location:

GB

At Bluebeam,we empower people toadvancethe way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

TheTechnical Support Specialist, a mid-level Tier 1 software support position, is expected to assist Bluebeam customers via via telephone, chat and email who require help in managing the software licenses and subscriptions of their Bluebeam products, as well as assisting with basic product usage questions. It is essential that the Technical Support Specialist partner with the customer at a professional level, provide effective resources or solutions within a reasonable amount of time, and contribute regularly to the general improvement of the team and the customer experience. This role will be supporting customers in France and EMEA, and applicants must be fluent/native level French speakers.

About the Role

• Serve as a mid-level member of our Tier 1 support team by answering telephone calls, chat inquiries, and emails from our customers with little assistance.
• Responds to questions and Account Management requests for Bluebeam software applications
• Takes ownership of Account issues from initial report to final resolution, updating Account Management systems with accurate data
• Assists with basic product usage questions and escalates issues as needed
• Tracks customer interactions and contact data in CRM.
• Qualifies issues and gathers information about the scope, history and details for escalation.
• Create support documentation to be used internally as well as for customers.
• Demonstrate professional maturity, take initiative and be consistently reliable
• Assist with other miscellaneous projects as assigned to support Bluebeam philosophies and goals

About You

• Good customer service background, preferably in a technical field.
• Must be a native level French speaker
• Customer service skills. Bluebeam has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role will like to work with others and will help them solve problems with a positive attitude and helpful spirit.
• Attention to Detail. There are a lot of nuances to Bluebeam product account policies and procedures. It is important that team members operate with accuracy and consistency in adherence to these policies and procedures.
• Excellent communication skills, both written and verbal
• Strong logical problem-solving skills. Ability to understand the question/issue, identify knowns, unknowns and apply product knowledge to ask qualifying questions to determine appropriate steps to move towards and achieve resolution

What we offer

• People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek
• Competitive compensation and benefits package
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• Opportunity for continuous professional development
  • Free & unlimited access to LinkedIn Learning
  • Up to $5K annual education reimbursement (after 1 year tenure)

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us!

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.