German-Speaking User Support Coordinator | Remote

Phiture; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the travel sector is seeking German-speaking Customer Service & Sales Agents for a remote role based in Portugal. This position entails assisting customers with inquiries, booking cruises, and providing outstanding service. Join a vibrant international team and grow your career in a dynamic environment.

Benefits

Work from home opportunity

Career development and growth

Full training provided

Qualifications

• Fluent in German (C1+) and proficient in English (B2+).
• Experience in a customer-focused environment.
• Excellent communication and persuasion skills.

Responsibilities

• Assist customers via phone, email, and chat, providing product knowledge.
• Handle sales inquiries and upsell services to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Persuasion

Problem Solving

Education

High School Diploma

Job description

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Position Overview:

• Role: Customer Service Agent (German-speaking)
• Location: Remote in Portugal
  
  
  

Key Responsibilities:

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions
  
  
  

Required Profile:

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently
  
  
  

What We Offer:

• Opportunity to work from the comfort of your home (regional restrictions apply)
• Join a vibrant, international team in the travel and tourism industry
• Career development and growth in a well-established global client environment
• Full training provided