Technical Support Specialist - Bloomberg

Jobs via eFinancialCareers; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading financial solutions company seeks a bilingual Technical Support Specialist to provide top-tier service to clients. Responsibilities include troubleshooting technology problems, maintaining connectivity, and collaborating with partners. Ideal candidates will possess excellent communication skills and a passion for technology.

Qualifications

• Fluency in English and French (spoken and written) required.
• Knowledge of router commands and network protocols essential.
• Experience in customer service and technology support expected.

Responsibilities

• Support Bloomberg's software, network, and hardware.
• Manage multiple tasks and maintain client relationships.
• Troubleshoot application and hardware issues in a fast-paced environment.

Skills

Customer Service

Multitasking

Technical Troubleshooting

Interpersonal Skills

Fluency in English

Fluency in French

Knowledge of Network Protocols

PC Hardware Knowledge

Education

Certifications such as CompTIA A+, CCNA, or NET+

Tools

Excel

VMWARE

CITRIX

Job description

Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions

Bloomberg's Technical Support specialists are the best in global front-line support. They support Bloomberg's products and services across multiple connectivity mediums. This high-profile team requires top technical troubleshooting skills.

Role Overview:

As a Technical Support Specialist, you will provide top-tier technical service to new and existing Bloomberg clients. You will use advanced technical skills to resolve issues and collaborate with partners to ensure clients' connectivity needs are met. Your responsibilities include communicating with key accounts, working with market data, technology teams, telecommunication providers, service vendors, and internal partners to deliver high-quality service. If you are interested in a fast-paced role that utilizes your communication, technical, and troubleshooting skills while providing insight into global financial markets, this opportunity is for you.

Key Responsibilities:

• Be proactive with a passion for technology and continuous learning
• Manage multiple tasks in a dynamic environment
• Provide exceptional customer service
• Support Bloomberg's software, network, and hardware, coordinating with clients and partners
• Maintain Bloomberg's private IP network, including connectivity and infrastructure
• Integrate and support Bloomberg products/services in clients' environments, troubleshooting application issues
• Troubleshoot hardware in virtual environments (VMWARE, CITRIX, etc.)
• Manage relationships with telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and escalate service issues
• Prioritize a high volume of calls, messages, tickets, and team tasks
• Adapt quickly in a fast-paced team environment

Requirements:

• Proven excellence in customer service
• Fluency in English and French (spoken and written)
• Knowledge of router commands and network protocols (SFTP, TCP, UDP, BGP, RIP, etc.)
• Experience in communicating and coordinating with partners
• Passion for supporting technology across platforms
• Strong understanding of PC hardware, OS, and software (Windows & Mac OS, Office)
• Excellent interpersonal skills
• Ability to stay calm under pressure
• Strong multitasking skills

Preferred Skills:

• Knowledge of telecommunication lines, network design, security
• Certifications such as CompTIA A+, CCNA, or NET+
• Advanced Excel skills, including macros and VBA
• Familiarity with message protocols like FIX 4.0, 4.2, 4.4

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