Trading Floor Technical Support Engineer

Axiom Technologies; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Axiom Technologies seeks a Trading Floor Technical Support Engineer in London for a crucial role in providing VIP-level IT support. This challenging position demands excellent customer service skills, a proven track record in technical support, and knowledge of a broad range of technologies. Ideal candidates will have hands-on experience in a fast-paced environment with strong troubleshooting abilities.

Qualifications

• 3-5 years of relevant IT support experience required.
• Experience with VIP-level customer service and technical support necessary.
• Broad hardware and software support background, especially in a BAU environment.

Responsibilities

• Provide on-site VIP IT support in a BAU environment.
• Manage Tech Deck, fault calls, and service requests.
• Troubleshoot and resolve technical issues for executives.

Skills

VIP IT support

Problem ownership

End user support

Troubleshooting skills

Customer service

Education

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS)

Tools

SCCM

Bloomberg

Thompson Reuters

SQL

SharePoint

Job description

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Trading Floor Technical Support Engineer, London

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Client:

Axiom Technologies

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4661ed03b35d

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV)is urgently required by our Global IT Services Company for an initial 6 months rolling contract.

Roles and Responsibilities:

• Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
• The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar.
• Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
• Must have extensive VIP & Executives level support experience.
• Responding to customer questions regarding operation and malfunctions.
• Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
• Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
• Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).
• BAU, face to face IT hardware & software support experience.
• Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support.
• Responds to customer questions regarding operation and malfunctions.
• Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.

Desired Skills andExperience

• SME of Market Data Applications including Bloomberg, Thompson Reuters products, MarketAxess, Electronic trading, CQG, Tradeweb, Factset, OTC Markets-Pinksheets, Morningstar, Charles River, WebIce. Expertise in excel addin’s , API/DDE trouble shooting. Also knowledge of Oracle SQL Dev manager, Toad, SQL queries writing, script editing, registry editing, wireless networking, switches, routers, VPN’s, RDP, BT Turrets, RMP, Geneos Active Console monitoring (application monitoring), Control-M Workload Automation, SharePoint, Splunk, Jira, and Confluence documentation, Microsoft Azure (cloud computing), Secure transport, Ping Fed Cert upgrades, Change Gear.
• Desired Experience:
• VIP IT support, working on a Tech Bar, within a BAU environment
• Windows 7 & 10, MS Office 2010/2013/2016/365
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.

IT Qualifications

At least two of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 3-5 years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @