Bloomberg Technical Support Specialist (Japanese Speaker) - Financial Solutions | London, UK

Bloomberg; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global financial services company seeks a Technical Support Specialist fluent in Japanese and English. This role involves providing top-tier technical support for Bloomberg products, engaging with clients and partners to ensure seamless connectivity. The ideal candidate will possess exceptional troubleshooting abilities and a strong passion for technology, thriving in a fast-paced environment while managing multiple tasks.

Qualifications

• Fluency in English and Japanese (Written & Spoken).
• Proven knowledge of router commands and network protocols.
• Experience with supporting technology across multiple platforms.

Responsibilities

• Support Bloomberg's software, network, and hardware offerings.
• Troubleshoot hardware on virtual environments.
• Coordinate with clients and partners to resolve issues.

Skills

Customer Service

Technical Troubleshooting

Multitasking

Network Protocols

Interpersonal Skills

Education

Certifications such as CompTIA A+, CCNA, or NET+

Tools

VMWARE

CITRIX

Microsoft Office Suite

Job description

Bloomberg Technical Support Specialist (Japanese Speaker) - Financial Solutions

Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.

What's The Role?

As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients' connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.

We'll Trust You To:

• Be a self-starter with a passion for technology and a desire to continue to learn
• Have proficiency at multitasking in a dynamic environment
• Be dedicated to providing exceptional customer service
• Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
• Fix, supervise, handle, and maintain all of Bloomberg's private IP network including connectivity and infrastructure
• Integrate and support Bloomberg products and services into our clients' environments including fixing and debugging application issues
• Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
• Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
• Multitask to prioritize a high volume of simultaneous calls, instant messages, tickets, and team-related tasks and initiatives
• Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment

You'll Need To Have:

• Proven excellence in customer service
• Fluency in English and Japanese (Written & Spoken)
• Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
• Experience with communicating and coordinating with internal/external partners
• A real passion and proven experience of supporting technology across a multitude of platforms
• A solid grasp of PC hardware, operating systems, and software suites (Windows & Mac OS, Office Suite)
• Superb interpersonal skills
• Ability to remain calm under pressure
• Aptitude for multitasking

We'd Love To See (Nice To Have):

• Knowledge of telecommunication lines, basic network design, and security
• Certifications such as CompTIA A+, CCNA, or NET+
• Sophisticated Excel knowledge including Macro and VBA, with the ability to analyze data
• Knowledge of message protocols including FIX 4.0, FIX 4.2, and FIX 4.4

This job posting is active and accepting applications.